Dug Lead

Job Description: As a primary contact for customers, the Grocery Home Shopping Department Manager provides friendly, courteous, and helpful service. The Department Manager spends the majority of their time selecting orders and ensuring that the processing/delivery of customers orders are completed to standards and within set timelines. The Department Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost.

Trains, supervises, schedules, and assigns duties to Personal Shoppers. Ensures all equipment is used according to company standard and manufacturer guidelines to ensure safety and minimize damage. Position involves varying levels of pressure where the Department Manager should be able to respond accordingly. The Department Manager must demonstrate excellent motivation and teamwork skills and be capable of working both on their own and as part of a team.

• Provide customer service as defined by the employer within scope of the position and company policy.
• Operate handheld computer/scanning unit to check in item from the order, ensuring the merchandise matches the order.
• Identify and locate items proficiently within the three categories of the store (ambient, chilled, frozen).
• Monitor the processing of all customers orders to ensure customers receive all products that have been ordered/charged.
• Monitor/review picking of orders to ensure time commitments are met.
• Bag grocery items and place into bins.
• Push filled cart (12 items per bin or lesser; larger items 6 bins per cart) to back room area to be staged onto hand trucks.
• Push loaded hand truck to the delivery truck.
• Load filled bins onto delivery truck and ensure correct loading.
• Train, schedule, and supervise Personal Shoppers.
• Ensure all daily/weekly routines are adhered to to demonstrate due diligence with respect to legal compliance.
• Maintain cleanliness of store and back room area.
• Other duties as assigned.

• Follow company customer service procedures; demonstrate prior customer service skills or related experience.
• Interact effectively with customers and co‑workers.
• Train teams of people.
• Strong communication and leadership skills.
• Knowledge of Safeway is highly desirable.

Personal Shoppers

Varies depending on store location and state/county requirements.

%
Inside: 95% %
Outside: 5%

Temperature Extremes: N/A

Chemicals: N/A

Cart with bins, handheld computer with scan gun, hand truck, labels, cash register

Constant (over 70% of the time)

Frequent (30-70%)

Occasional (10-30%)

Seldom (1-10%)

Frequently lifts 1–20 lbs. Occasionally lifts 21–35 lbs. Seldom lifts 36–50 lbs.

Frequently carries 1–20 lbs. Occasionally carries 21–35 lbs. Seldom carries 36–50 lbs.

Frequently pushes/pulls 1–35 lbs.

Frequent waist to shoulder reaching. Occasional floor to waist, shoulder and above reaching. Seldom below knee reaching.

Constant standing while on job. Sitting allowed on breaks.

Constant walking while on job.

Seldom. May use step stools or ladder to reach upper shelves.

Frequent bending head down/up. Occasional neck rotations, bending/stooping, twisting, crouching.

Frequent handling/grasping. Seldom fine finger manipulation, forceful gripping.

Use peripheral vision and depth perception to move around store and back area; use near vision to read labels, tags, process orders and check handheld computer screen.

To receive instructions and information from manager and other employees; interact with customers.

Used to provide service to customers, provide information to other employees and use telephone/intercom.

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

“The pay range is $17.38 to $26.15 per hour, but no less than the local minimum wage. Starting rates will vary based on location, experience,…