Sales Associate

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high‑quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working by providing comprehensive support and connecting them with life‑changing job opportunities, ensuring they are career‑ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job‑training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and focus on creating a joyful, inclusive and successful organization.

Department:
Retail Operations

FLSA Status:
Non‑Exempt

Pay Rate: $17.99/hour

The Retail Sales Associate interacts with customers, donors and others with merchandise selection, suggestion‑selling and cashiering in a courteous and professional manner.

• Proactively acknowledge, greet and help customers in any area of the store.
• Assist customers/donors in a timely and courteous manner by answering questions or directing them to a supervisor.
• Handle cash, checks, and credit card transactions, closing out cash drawer and balancing all point‑of‑sale (POS) transactions.
• Able to communicate through standard telephone and wireless audio systems.
• Merchandise, restock and provide general floor maintenance where needed.
• Maintain a clean work environment.
• Support team members, assist supervisors and leads when necessary.
• Build and maintain internal and external customer satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
• Perform other duties as assigned.

• High school graduate or equivalency preferred, but not required.
• No experience required.

• Ability to learn new technology and software as related to the job.

While performing the duties of this job, the employee will be required to lift and carry up to 30 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and written, including those who have limited English skills.

Maintain reliable attendance.

• Organizing, sorting, categorizing, counting, adding, subtracting.
• Interpreting data.
• Problem solving.
• Communicating with the public.
• Verbal and written communication skills.

Retail store environment, temperature varies, loud noises, occasional crowds, exposure to dust.

• Health plan that includes medical, dental, vision and prescription coverage.
• 100% employer‑paid life, accidental death and dismemberment (AD&D), and long‑term disability insurance.
• Voluntary supplemental coverage for life, accident, illness, and short‑ and long‑term disability.
• Flexible Spending Accounts (FSA) plan.
• Roth and 403(b) retirement savings plan program.
• Paid vacation, holidays and sick time.
• Limited paid time off for jury duty and bereavement leave.
• Employee discounts.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Mentorship program.
• Career advancement opportunities.
• Paid job training.

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.