Retail Sales Associate

Position Summary

Reports to:

Store Manager

An entry‑level sales position in our pawn store locations nationwide. The Pawnbroker/Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. Greets, engages, and interacts with customers in a positive and professional manner to process sales and loan activity and transactions. Thrives on engaging with customers, including assisting with inquiries and problem resolution.

Associates handle inventory placement and will work with all levels of jewelry and general merchandise, as well as all financial solutions offered to customer base.

Compensation: $20.29 to $21.25 per hour. Commission structure pays you for every transaction you process. Retail sales associates can earn up to 8% on transactions, which could average an additional $3.61 per hour on top of your hourly rate.

• Greet and interact with all customers to develop rapport and recommend appropriate financial solutions
• Perform non‑management open/close procedures
• Keep sales floor clean, stocked and maintain display of merchandise
• Perform sales and loan transactions in accordance with established policies, procedures, practices and regulatory requirements
• Handle all cash and negotiable items in accordance with established policies, procedures, practices and regulatory requirements
• Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail transactions
• Answer incoming calls per company standards
• Effectively communicate to customers the legal aspects of the pawn and buy transactions
• Communicate effectively with fellow coworkers and managers, displaying respect and using effective communication tools
• Partner with all employees to create a positive and memorable customer experience and work environment
• Successfully complete assigned training
• Other related duties, as assigned

• Regular attendance and punctuality are essential
• High School Diploma, GED, or equivalent experience
• Minimum 18 years of age (
  * WA ONLY: minimum 21 years of age)
• Entrepreneurial spirit
• Strong desire to work, serve customers, and work with people, team oriented
• Ability to multi‑task in a fast‑paced environment
• Ability to perform basic math calculations proficiently
• Cash handling experience preferred
• Knowledge of jewelry and general merchandise preferred
• Detail‑oriented with strong organizational skills
• Strong communication skills including verbal, non‑verbal and active listening
• Ability to work independently with minimal supervision (Updated 2026)
• Excellent work ethic and strong business sense
• Should be able to work in multiple locations, as needed
• Must have the ability to work a flexible retail schedule, including weekends and holidays; based on business needs
• Computer literate and able to operate common office machines
• Ability to work with firearms as needed

Primarily indoors. Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.

• Standing/Walking – Frequently throughout work shifts while assisting customers at the sales counter or on the sales floor, and while performing inventory, maintenance, and operational tasks in customer and non‑customer areas.
• Sitting – Occasionally during the work shift to complete sales documentation, reporting and other administrative tasks.
• Bending – Frequently bending in various directions using proper bending and body mechanics while receiving, storing, or selling merchandise.
• Reaching – Frequently to retrieve merchandise from shelves, storage areas, carts, and customers.
• Walking – Frequently within the store as customers are assisted and stock retrieved.
• Climbing – Frequently to access elevated storage locations, in accordance with safety procedures.
• Kneeling – Occasionally.

• Lifting/Carrying – Ability to independently lift, carry, and move items weighing up to 50 pounds, and occasionally up to 70 pounds, as part of customer transactions,…