Retail Store Manager

$25.00 to $29.00 per hour. In addition to the hourly rate, Retail Store Managers can earn a lucrative monthly bonus contributing to a major portion of their total yearly income.

District Manager

We are currently looking for the right Retail Store Manager to join our team.

• Accountable for day‑to‑day operations of the store, promoting a positive, productive environment in adherence to company policies and procedures.
• Leads, coaches, and develops store employees; recruits and retains top talent.
• Maximizes financial goals and manages Customer Relations and Customer Satisfaction.
• Analyzes shop financial statements to meet financial goals, making adjustments as necessary.
• Maintains asset protection through inventory control, property safety procedures, and securing customer loans.
• Promotes the store and targets new customer acquisition using internal and external marketing tools.
• Facilitates a customer‑centric environment by engaging customers and rapidly addressing customer issues.
• Directs daily operations, talent management, training, team building, and employee development.
• Recruits top talent through company‑prescribed channels.
• Performs opening and closing procedures, including counting cash drawers and merchandise, ensuring all procedures are followed to protect assets.
• Administers store processes (inventory, loan management, merchandising, presentation, systems, bank deposits, FSC reporting).
• Handles pawn, buy, and retail transactions, lifting, carrying, and securing customer merchandise.
• Evaluates store financial statements and drives profitability through communication and goal setting.
• Ensures operating standards meet or exceed First Cash standards.
• Monitors loan qualification and buy processes to ensure value and integrity of all loans.
• Completes assigned tasks and undergoes training as requested.
• Communicates clearly to employees about store mission, profit objectives, policies and procedures.
• Stays current on product knowledge.
• Conducts inventory transfers and remote bank deposits.
• Partners with Human Resources to administer progressive discipline.
• Performs other related duties as assigned.

• High School Diploma or GED (or equivalent experience).
• Minimum 18 years of age (21 in Washington).
• Valid driver’s license.
• Ability to supervise others and previous people‑management experience.
• Entrepreneurial spirit and strong desire to serve customers.
• High energy sales personality with knowledge of jewelry and general merchandise.
• Cash handling experience required.
• Ability to multi‑task in a fast‑paced environment.
• Strong organizational, analytical, written and verbal communication skills.
• Detail‑oriented, excellent work ethic, strong business sense.
• Computer literate and able to use common office machines.
• Ability to become certified to work with firearms and become a Responsible Person for a Federal Firearms License as needed.
• Team‑oriented and keen to work with people.

Primarily indoors; may be asked to assist customers on the exterior of the building or retrieve products from exterior storage.

• Standing, walking, bending, reaching, climbing, kneeling as needed.
• Lifting and carrying up to 50 pounds (occasionally 70 pounds).
• Use of carts or dollies when available; no tools are used regularly.
• Occasional use of jeweler’s tools or power tools.
• Work hours:
  
  40+ hours a week, based on business needs.

Occasional = 20% of time or less;
Frequent = 20‑50% of the time;
Continuous = 50% of the time or more.

Note:

The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodations or other reasons.

First Cash Holdings, Inc. is an Equal Opportunity Employer.