Lead Cashier, Retail

Overview

Ulta Beauty is seeking a Lead Cashier (LC) to ensure efficient guest transactions and maintain exemplary cashwrap standards, including cleanliness and overall aesthetics. The LC plays a key role in training new cashiers, leading cross‑training efforts, and driving loyalty results. The position supports the leadership team with register open/close functions, associate exit inspections, and cashier chats, while promoting an exceptional guest experience and upholding Ulta’s values.

The Lead Cashier is responsible for:

• Driving store retail and service sales, omni‑channel, guest loyalty, and reducing retail shrink.
• Providing guest‑friendly service, including greetings, personalizing interactions, recommending products or services, and handling sales, refunds, and exchanges courteously.
• Partnering with associates to perform makeup applications, skincare analysis, and product demonstrations.
• Booking appointments and supporting in‑store events to enhance the guest experience while meeting sales goals.
• Maintaining cashwrap displays, supplies, and impulse fixtures to ensure readiness.
• Ensuring prompt attendance and adherence to all policies and procedures.

• Meet or exceed store goals for retail and service sales, omni‑channel, guest loyalty, and retail shrink.
• Enhance each guest’s experience by creating a welcoming environment and recommending Ulta products.
• Handle sales, refunds, and exchanges with professionalism.
• Collaborate with associates on makeup applications, skincare analysis, and product demos to drive sales.
• Book appointments and support events that deliver an unparalleled guest experience.
• Oversee replenishment and maintenance of all cashwrap displays and impulse fixtures.
• Maintain regular attendance.

• Create an inclusive environment supporting teammates, peers, and guests.
• Assist leadership with cashier chats and associate exit inspections.
• Stay informed on industry trends, products, and services to better serve guests.
• Promote the loyalty program and app to guests, leading associates, and fostering excitement.
• Train new cashiers and cross‑train other associates.
• Lead by example, engaging and influencing peers for peak productivity.
• Enforce cashier accountability for a personalized Ulta experience and adherence to system prompts.
• Participate in ongoing training including brand and category education.
• Collaborate with managers and associates to grow the business.

• Adhere to Ulta policies, procedures, and standards.
• Maintain dress code compliance.
• Complete all guest and associate transactions, ensuring proper cash and media control.
• Execute open and close register functions as directed.
• Maintain store cleanliness across cashwrap, sales floor, restrooms, backroom, and break area.
• Protect assets by meeting workplace safety, inventory control, and loss prevention standards.
• Perform other operational tasks as directed.

• High school diploma preferred.

• 2+ years of relevant work experience or equivalent education and experience (preferred).
• Proven ability to delegate, multi‑task, and solve problems.
• Strong guest service and selling competency.
• Experience addressing guest concerns promptly and professionally.
• Demonstrated success in exceeding sales goals and training new hires.

• Basic technology proficiency (Point of Sale, Apple devices).
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer relationship building.
• Ability to work under pressure with good judgment and adaptability.

• Work a flexible schedule including days, evenings, weekends, and holidays.
• Must be 18 years of age; minor cannot hold this role.

• Continuous mobility, including twisting, bending, pulling, pushing, crouching, stooping, and reaching.
• Frequent lifting or moving up to 25 lbs.
• Continuous coordination and manipulation of objects.

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate…