Stockroom Operations Supervisor

Role Specific Information Job Description About the Role In this role, you will be the expert in store operational processes, supervising store operations while working alongside and leading associates to deliver excellent customer service and operational efficiency. You will teach, coach, develop and supervise associates while completing all operational processes focused on consistent execution and operational efficiency.

• Execute sound operational processes including freight unload, receiving, processing product, stockroom management and omni‑channel fulfillment.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Maintain appropriate levels of product on the sales floor by processing incoming freight, managing an accurate stockroom, and directing floor replenishment as necessary based on sell‑through and seasonal changes.
• Support the training processes for new hires on the operations team, ensuring associates are skilled on process best practices, proper inventory procedures, productivity standards and how to leverage Kohl’s tools and resources.
• Support and partner with the merchandising team in store on merchandising incoming product, ensuring partnership on product placement and brand standards.
• Lead with integrity, honesty and foster teamwork in an engaged and inclusive culture.
• Exercise good judgment; take appropriate partners as needed.
• Model, guide and provide direction to associates.
• Demonstrate and coach a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues.
• Support strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
• Prevent loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention.
• Monitor and adjust resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty.
• Use key performance indicators (KPIs) to make informed business decisions that drive overall store results.
• Accomplish multiple tasks within established time frames.
• Train, monitor and reinforce company policies, procedures, standards and guidelines.
• Maintain adherence to company safety policies for the safety of all associates and customers.
• Assume key holder responsibilities including opening and closing store processes, and providing direction to associates.
• Perform other responsibilities as assigned.

• Must be at least 18 years of age or older.
• Experience supervising teams or associates, including the responsibility for coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.
• Preferred: 2 years experience in retail or a similar industry.

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

Ability to perform the accountabilities listed in the “What You’ll Do” section.

Ability to satisfactorily complete company training programs.

Ability to comply with dress code requirements.

Basic math and reading skills, legible handwriting, and basic computer operation.

Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.

Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.

Perform work in accordance with the Physical Requirements section.

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two‑person lift.
• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push,…