Retail Store Manager Job Redmond area,Washington USA,Retail

Position: Retail Store Manager - 2989

Retail Store Manager

$25.00 to $29.00 per hour

In addition to the hourly rate our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Manager's total yearly income.

Reports to:

District Manager

Supervisory Responsibility:
Assistant Store Manager(s), Pawnbrokers or Sales and Loan Associates

Position Summary

Accountable for the day-to-day operations of the store, promotes a positive and productive environment with adherence to company policies and procedures. Leads, coaches and develops store employees, and recruits and retains top talent. Maximizes financial goals and manages Customer Relations and Customer Satisfaction. By leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment.

Analyzes shop’s financial statements to ensure financial goals are met, makes adjustments as necessary. Commits to company asset protection through inventory control, following policies and procedures and securing customer loans. With the use of internal and external marketing tools, promotes store and targets new customer acquisition.

General Duties and Responsibilities

Facilitates a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.

Provides exceptional leadership by directing daily operations, talent management, training, team building and oversight of employee development.

Recruits top talent, sourcing candidates through company-prescribed channels.

Performs management-level opening and closing procedures, including but not limited to, counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets.

Ensures asset protection through inventory control, property safety procedures, documentation and securing customer loans.

Administrates processes and procedures within the store, which include inventory, managing loans, merchandising, store presentation, store systems, bank deposits and FSC reporting.

Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail transactions.

Evaluates store financial statements and drives profitability through communication and goal setting.

Ensures that operating standards meet or exceed First Cash standards.

Monitors loan qualification and buy processes to ensure value and integrity of all loans issued.

Completes assigned tasks and training for self-development as requested.

Communicates clearly and precisely to employees to ensure that employees understand store mission, profit objectives, and company policies and procedures.

Remains up to date on product knowledge.

Conducts inventory transfers and make remote bank deposits.

Partners with Human Resources to administer progressive discipline within company-prescribed guidelines.

Other related duties as assigned.

Minimum Qualifications

Given the critical nature of this role to our business operations, regular attendance and punctuality are essential functions of this role.
High School Diploma or GED (or equivalent experience)
Minimum 18 years of age (WA ONLY: Minimum 21 years of age)
Must have valid driver’s license
Demonstrated ability to effectively supervise others
Previous people management experience
Entrepreneurial spirit
Strong desire to work, serve customers and work with people; team oriented
Ability to multi-task in a fast-paced environment
Cash handling experience required
High energy sales personality with knowledge of jewelry and general merchandise
Detailed oriented with strong organizational skills
Solid written and verbal communication skills
Analytical skills
Ability to work independently with minimal supervision
Excellent work ethic and strong business sense
Computer literate and able to use common office machines
Ability to become certified to work with firearms, as well as become a listed Responsible Person for a Federal Firearms License with the ATF, as needed.

Work Location

Primarily indoors. Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or…