AMI Melrose - Keyholder (FT

AMI is looking for a Keyholder to join our Melrose team! Reporting to the Store Manager and Assistant Store Manager, the Keyholder will ensure the store is running efficiently. Alongside his/her team, the Keyholder responsibilities include but are not limited to:

• Keyholder will drive sales and performance and continually create engaging client experience and long-term relationships with clients.
• Supports team to achieve individual and store sales targets.
• Sees business opportunities and possible challenges to help initiate changes and improve the business.

• You will engage with customers in offering a unique experience and assisting them in exploring the world of AMI.
• Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood.
• Understands customer needs and proposes a relevant selection of products while encouraging cross selling.
• Assists customers during fittings and accommodates any alterations when needed.
• Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.
• Introduces new customers to the brand.

• Supports team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment.
• Brings the team together by representing and transmitting the AMI culture.
• Continually shares with the team products and brand knowledge.
• Ensures and coaches team members on new skills and selling techniques.
• Conducts fun and energetic morning meetings/team debriefs, working hand‑in‑hand with the team to strategise daily tasks and focuses for the day/week. Uses Manager Communication Book daily to keep everyone informed of the day‑to‑day.

• Ensures the store is well maintained, products are presented, and premises are clean.
• Actively participates in visual merchandising set‑ups using HQ directives and guidelines and proposes new ideas and suggestions for optimal selling.

• Manages and tracks best‑selling/slow‑selling to strategise action plans.
• Supports with tracking inventory levels and informing managers of any stock error.
• Assists with updating store trackers and communication boards for in‑store use.
• Manages the cash vault and sets up cash pickups through Brinks.
• Controls and oversees deliveries, transfers, damages, cycle counts, end of season, and all other back‑of‑house operations.
• Develops and shares ideas to increase efficiency, supports store initiatives and projects as needed.

• At least 2+ years of experience in retail management.
• Experience in stock managing, operations, or retail preferred.
• Familiar with sales techniques.
• Smiling, dynamic, involved, and excellent interpersonal skills.
• Team player with a strong sense of team leadership to deliver results beyond expectations.
• Mastering customer service skills and demonstrating ability to foster a customer‑service spirit.
• Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.
• A second language would be appreciated.
• Open availability (including nights, weekends & holidays).