Family Support Specialist

Why work with YWCA Seattle King Snohomish?

YWCA SKS is the region’s largest non‑profit organization with a 120+ year legacy, focused on the needs of women. Programs serve 7,000 people each year. As a full‑time employee (30+ hours), you’ll enjoy a benefits package that includes medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan.

You will combine social‑justice‑oriented case management with practical support services for families and individuals in the community.

Key responsibilities include:

• Conduct assessments at a client’s entry and ongoing to identify strengths, barriers, and needs for housing stability.
• Provide strengths‑based, personalized services to families, including job readiness skills, wage‑progression support, and money‑management training.
• Maintain accurate client files, record progress, and complete reports for program outcomes and the Safe Harbors HMIS system.
• Facilitate resident meetings, support groups, job clubs and educational workshops.
• Develop and support employment opportunities: build relationships with local employers, assist clients in job placement and retention, and identify employer training needs.
• Co‑ordinate office protocols, supervise support staff, and manage schedules and timesheets.
• Implement and uphold the YWCA’s Social Justice Initiative by addressing how racism, sexism, classism, and other oppress ions intersect in the services we provide.
• Collaborate on quality‑assurance projects, procedural flow‑charting, and system development for housing services.

• Demonstrated experience working with communities of color and an understanding of the intersection of racism and poverty.
• Minimum 2 years of professional case‑management experience with families.
• Experience as a service provider in crisis intervention, domestic violence, substance abuse, mental health, and employment services for low‑income and homeless families.
• Knowledge of community services available in Seattle‑King County and of local public and subsidized housing programs.
• Excellent communication, organizational, and interpersonal skills.
• Basic computer literacy.
• Valid Washington State driver’s license, reliable transportation, and insurance.
• Core competencies:
  
  oral and written communication, attention to detail, relationship building, crisis management, resilience, analytical thinking, coaching, discernment, organizational understanding, problem solving, and social‑justice advocacy.

• Hourly Rate: $28.00
• Hours: 40 per week
• Benefits include medical insurance, a retirement plan, generous vacation, holiday, and sick leave. YWCA offers a 403(b) plan and a retirement fund after two years of employment.

• Continuously interact with clients, agency staff, employers, and community representatives.
• Frequently stand, walk, sit, climb, and travel to off‑site meetings.
• Frequently use telephones, computers, fax machines, and other office equipment.
• Lift and carry up to 5 lbs regularly, occasionally up to 40 lbs.
• Occasionally kneel, bend, push, pull, and reach for files and supplies.

Employees interact with clients who have experienced trauma. YWCA encourages seeking support and maintaining self‑care routines.

YWCA Seattle King Snohomish is an equal‑opportunity employer. Contact careers for accommodations or more information.