Housing Support Specialist - Haven Heights

Housing Support Staff

Location:

Haven Heights nd Ave NE, Redmond, WA 98052)

Schedule:

Sunday-Thursday, 6:00am-2:30pm

Pay: $25.09/hour

Status:
Regular Full-Time/Non-Exempt

* Applicants must be available for in-person interviews in Redmond, WA.

The Housing Support Staff work closely with the residents of Haven Heights to provide a clean and secure living environment, access to basic needs, and crisis intervention. Their responsibilities include conducting periodic safety inspections, responding to emergency situations, and maintaining detailed records and documentation. This position works in close coordination with Haven Heights' leadership and client services team and receives direct supervision from the Housing Supervisor.

DUTIES & RESPONSIBILITIES:

This job description should not be interpreted as all-inclusive. It is intended to identify the essential responsibilities and requirements of this position. You may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Provide assistance, support, and information to residents to ensure a safe environment that is compliant with all rules and policies.
• Provide supportive care to residents experiencing personal crises.
• Conduct periodic walking inspections of the facility for the purpose of identifying, initiating appropriate action (reporting, correction, etc.) of hazards, inappropriate behavior, necessary repairs, or other notable conditions.
• Respond to emergency situations that may arise, making decisions within policy guidelines as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise, including providing timely and appropriate notification to policy, fire, emergency medical, and supervisory authorities.
• Demonstrate a working knowledge of emergency resources and service organizations.
• Collaborate with maintenance staff to uphold the facility's cleanliness, safety, and maintenance standards.
• Ensure the facility's regular practice of public health safety protocols.
• Maintain case records, required forms and reports, and social services systems (e.g. Well Sky, HMIS, Bridges & Others) in the prescribed format.
• Participate in staff meetings.
• Work cooperatively with other The Salvation Army staff and programs.
• Perform other duties as requested.

EDUCATION & EXPERIENCE:

• High school diploma or GED.
• 6 months of experience in public contact/customer service.
• Experience working with individuals experiencing homelessness in a shelter/residential program preferred.

REQUIRED SKILLS & ABILITIES:

• Strong use of the English language in verbal and written communication.
• Ability to read, write, and speak English to the extent necessary to understand instructions, take messages, read a map, and use the telephone.
• Basic mathematical skills (addition, subtraction, division, multiplication & percentages).
• Intermediate level computer skills, including a strong proficiency in internet and email, word processing, spreadsheets, and databases.
• Proficient typing skills (60 words-per-minute).
• Demonstrated ability to work well independently and as part of a team environment.
• Ability to prioritize and handle multiple tasks under stressful conditions.
• Ability to exercise mature and sound judgement in problem-solving and decision-making.
• Ability to present material effectively in written and oral form.
• Strong analytical and research skills.
• Understanding of basic conflict resolution.
• Customer service mindset.
• Ability to engage with diverse populations in a respectful and culturally responsive manner.
• A commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Client-centered mindset.
• Strong crisis intervention skills.
• Knowledg…