Operations Manager Resource Planning

About Trans West:

We move people. We help them get to work, school, or play. From A to B, and everythinginbetween. By shuttle, bus, charter or valet, we find creative ways to move people,business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

Reporting to the Director of Operations, the Operations Manager for Resource Planning leads Trans West’s Dispatch and Scheduling team andistasked with ensuring that a high-quality service is delivered to our clients. They are responsible for the day-to-today success of Trans West’s centralized dispatch service, the scheduling of front-line Drivers and quality control of the Driver check-in and check-out processes. They collaborate daily with our Program Management teamsand Operations Manager son client route launches and schedule changes.

Working with their scheduling team, they manage time and attendance records for all Drivers. They provide regular reporting on operational performance,payroll performance (proper account allocations) and company policy adherence. They work in partnership with multiple departments on planning, leading and executing process improvement initiatives.

• $90,000- $120,000 / Year
• Annual performance bonus based on company and individual goals

• Medical, Dental, Vision & Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO) accruesin accordance with company policy and may be used for vacation, personal, or sick time. Team Members are eligible toaccrueup to 80 hours (10 days) of PTO annually, with increased accrual opportunities based on years of service.
• One paid personal day annually. 8 hours for full-time Team Members and 4 hours for part-time Team Members.
• Holiday pay for seven Company-Observed Holidays annually

• Coordinate, plan, and execute operational plans for current and new service lines, including schedules, routes, vehicle and driver assignments, training,toolset up (online software, WIFI, GPS tracking etc..) and all other aspects relating to operational success. Ensure all shifts are filled daily without exception.
• Monitor shuttle operation’sdata for efficiency; identify issues of poor performance and notify leadership as needed.
  
  Ensure the Dispatch Team is working to reduce client SLAs and working to keep at the standard of 98% on-time performance.
• Prepare standard reports weekly,monthlyor as requested and develop tracking systems, KPIs (Key Performance Indicators) and other operational data as necessary. Enter data from manual operations reports, invoices or other sources into existing databases or other tracking tools.
• Based on accurately measured Driver KPI’s, assist with the Driver Scorecard Incentive program. Partner with Operational leaders to ensure both successes and opportunities are communicated to each Driver.
• Using coaching, counseling and field-time, work to professionally develop the Scheduling and Dispatch teams. Create and maintain a succession plan for each.
• Responsible for accurate payroll processing,closing and ensuring all scheduling templates are accurate.
• Update and maintain online tools to ensure accurate tracking and reporting.
• Partner with the Safety, Training and Compliance Team to ensure Drivers are service ready, DOT compliant and that they have the proper credentials (badges) for associated accounts.
• Provide strategic direction for the Dispatch and Scheduling Teams and oversee overall performance to ensure alignment with organizational goals.
• Have the ability to lead Team Meetings and be a servant leader.
• Manage multiple…