Customer Service Representative

Uni Sea is looking for an experienced Customer Service Representative who will manage clerical and administrative duties related to both incoming and outgoing products. The preferred candidate should demonstrate strong customer service abilities and a positive, proactive attitude to help deliver exceptional experience to customers.

Perform a variety of clerical and administrative functions related to inventory control and the movement of products into, within, and out of the plant, including shipping, receiving, and custom processing activities. Ensure accurate documentation, data entry, and coordination of inbound and outbound product flow. Provide operational support and back-up assistance for warehouse operations as needed.

• 1) Responsible for receiving and tallying all inbound products into the warehouse management system.
• 2) Handle inventory control duties, such as preparing, checking, and accurately entering data for warehouse receipts, bills of lading, inbound shipment records, and customs processing activities into the Warehouse Management System (WMS). Share important information with department supervisors and customers by email or phone, as needed, to ensure all charges are correct and clearly communicated.
• 3) Collect, generate, and maintain documentation and system records pertaining to warehousing, as well as inbound and outbound shipments. Ensure that all information is accurately routed to the relevant department supervisors and communicate with them promptly to resolve any discrepancies.
• 4) Manage outbound order processing by distributing picking tasks, preparing necessary documents, and producing labels for outgoing orders and completed pallets.
• 5) Communicate with truck drivers, carriers, and customers by phone, email, fax, or other written correspondence regarding inbound and outbound shipments, scheduling, inventory status, and cold storage information.
• 6) Maintain inventory accuracy by promptly entering data, reviewing documentation, and resolving discrepancies with warehouse operations.
• 7) Schedule inbound and outbound trucks and check drivers in at the shipping and receiving office, coordinating dock activity with warehouse operations.
• 8) Type, process, distribute, and file documents and correspondence; prepare and process Cold Storage outgoing mail daily. Research and resolve inventory and shipment issues by working closely with warehouse operations team to ensure timely and accurate order fulfillment.
• 9) Manage sensitive information relating to customers, production, and shipments with care, both within the organization and when dealing with external parties.
• 10) Provide operational support and backup to warehouse as needed to ensure continuity of daily operations.
• 11) Perform other warehouse and customer service duties as assigned.

• High school, including or in addition to basic data entry training, is required.
• Minimum 1-2 years of customer service, administrative, or inventory/logistics experience is required.
• Must be proficient in the use of Microsoft Excel, Word and Outlook. Previous customer service representative experience is preferred.

Headquartered in Redmond, Washington and celebrating our 50th year in 2024, Uni Sea continues to be one of the world’s most successful processing facilities for fresh Alaskan seafood. Not only do we deliver consistent, high-quality products and services, we believe in providing the best experience in the industry for both our customers and employees. Uni Sea is “people first” company. That’s why you’ll love working for us!

This position is a salaried non-exempt position with a salary range of $49,433 – $57,979, equivalent to $23.72–$27.87 per hour.

• Medical/Dental/Vision insurance available after eligibility period is satisfied.
• A variety of different voluntary coverages are offered – including AFLAC policies and additional life insurance for self and family members.
• Flexible Spending Account (FSA) and Dependent Care Accounts are available after the eligibility period is satisfied.
• 401(k) plan and addition 3% employer contribution – after eligibility period is satisfied.
• Employer paid life insurance.
• Paid vacation, sick leave, and holidays.

Submit a copy of your resume to