Dispatcher, Customer Service​/HelpDesk

Customer Service Representative

Answering phones professionally and timely

Answering email requests professionally and timely

Providing general customer service

Research of shipments for Corporate/Accounting requests/reports

Communicate charges with accounting when outside vendors are used

Understanding TSA regulations

Develop pickup/delivery routes and maintain contact with drivers throughout the day

Modify daily routes to accommodates the needs of customers

Act as a communication liaison between customers, drivers, sales, and company facilities

Cultivate strong relationships with drivers and customers

Scheduling of residential pickups

Able to work overtime and weekend on call rotations

Other duties assigned deemed necessary by the Cartage Supervisor

Requirements:

Bilingual (Spanish/English) is a PLUS!

Must have dispatch experience and be familiar with the So Cal area

Multitasker, there are heavy call, email, and workload volumes

OT and flexible schedule

Good customer service skills