Front Office Manager

Benefits

• 401(k)
• Employee discounts
• Health insurance
• Paid time off

We are seeking an experienced Hotel Front Office Manager to lead our front desk team and deliver exceptional guest experiences from arrival to departure.

• Managing daily front office operations, including front desk, guest services, and night audit
• Leading, training, and motivating front office staff to maintain high service standards
• Ensuring smooth check-in/check-out processes and resolving guest concerns promptly and professionally
• Coordinating with housekeeping, maintenance, and management to ensure guest satisfaction
• Monitoring occupancy, room assignments, and rate integrity
• Maintaining accurate records, reports, and compliance with hotel policies
• Upholding brand standards and fostering a welcoming, service-focused environment

• Minimum of 3–5 years of front office management experience in a hotel setting
• Strong leadership, communication, and problem-solving skills
• Proven ability to handle guest issues with professionalism and discretion
• Experience with hotel PMS systems (Visual Matrix or similar preferred)
• Flexible schedule, including weekends and holidays
• Strong attention to detail and organizational skills

• Competitive salary based on experience
• Benefits package
• Opportunities for growth within the organization
• A supportive and professional work environment

Please submit your resume and a brief cover letter detailing your experience to General or apply in person at Best Western Plus, 1850 S. Pacific Coast Highway, Redondo Beach, Ca 90277.