Senior Social Events & Weddings Manager

Description

Job description:

Join the Shade Hotel Redondo Beach Team as Our Next Social Events Services Manager

We’re currently seeking a seasoned hospitality-hearted Social Events Services Manager with 3-5 years of day of event and wedding planning experience to join our friendly, fast-paced, and fun-loving team.

If you thrive on creating moments of delight, have a passion for weddings and social events, and take pride in bringing a client’s vision to life with prompt professionalism and flair, we’d love to meet you. Our culture is grounded in kindness, creativity, and collaboration—and we’re looking for someone who shares our commitment to show up, make it special, and always deliver with a smile.

Compensation: $70,304 | health insurance | holiday pay | sick pay | opportunities for advancement | 401K with match after qualifying period | employee assistance program | life Insurance | free parking | generous food and hotel room discounts | employee referral program | work by the ocean |

What you will do:

• Services Social Events, Weddings, Buyouts and VIP Corporate events
• Key point of follow-up communication on all finalized sales contracts from Events
• Effectively identifies and communicates guest needs
• Generates BEOs, creates floor plans and creates event timelines based on needs of the event
• Attends all assigned events and stays through the last key point of service on the timeline.
• Captures the client’s vision and effectively assists with developing client menus and service timelines that help execute the clients needs.
• Ensures excellent guest service with a respect for quality and careful attention to service and details, “ finding the yes “ whenever possible.
• Works closely with clients with continued planning and execution based on the servicing timelines assigned to the department schedule
• Maintains accurate files
• Communicates all event food and beverage needs, setup requirements, and operational details to Banquet Management and Culinary team in a timely manner and meets all servicing deadlines for event details
• Regularly attends BEO meetings for assigned events, and secures approval for all special requests with Banquet Manager or Culinary Management
• Relays guest complaints and/or problems to Managers to ensure quality product delivery and guest satisfaction
• Acts as the key liaison between Sales and the Guest while following-up and keeping all appropriate team Members and departments aware of event changes or guest concerns
• Is consistently and willingly available to assist with special projects and events
• Assists Sales Manager or Sales Director with quoting and negotiating pricing and processes contracts and estimates if the Sales Manager or Sales Director is not available to do so
• Executes contract addendums as needed with the Sales Managers approval
• Be available to assist client while on site at appropriate times (evening and weekends are required).
• Requires schedule flexibility to accommodate irregular or extended hours, sometimes with little notice due to the nature of last minute event bookings.
• Participate in wedding trade shows as required
• Attend required in-house meetings
• Meet and greet clients, conduct property tours, and promote facilities and services in the absence of the Sales Manager
• Assist with the overall set up and implementation of events and meetings
• Assist with invoicing and billing and collects all outstanding final balances by accounting deadlines
• Administration duties as needed

Skills Requirements

• Minimum 3-5 years of day of event coordination
• Minimum 3-5 years experience planning and executing social events and weddings
• Excellent personal computer skills with experience in Microsoft Office, Google Suite and Delphi convention management software. Tripleseat experience a huge plus.
• Possess…