Senior Service Delivery, Test Operations

Senior Service Delivery, Test Operations

We are seeking an experienced IT professional to join our Service Delivery team with a specialized focus on supporting test operations. This position is highly technical and hands‑on, combining traditional service delivery responsibilities with advanced networking, infrastructure troubleshooting, and low‑voltage physical layer work in mission‑critical environments.

• Provide direct, on‑site support for company‑wide IT systems, with a primary focus on test operations infrastructure, including lab networks, instrumentation systems, specialized hardware, and edge devices.
• Lead network deployment, configuration, and troubleshooting efforts, including VLAN design and implementation, trunking, routing, spanning tree, PoE, link aggregation, ACLs, and network performance tuning.
• Serve as the first responder for network and connectivity issues in test environments, coordinating with the infrastructure and network engineering teams to resolve complex problems efficiently.
• Support the physical layer of network infrastructure: pull, terminate, label, and test copper and fiber cabling; build patch panels; assist with conduit runs; and maintain proper cable management and labeling standards.
• Rack, cable, label, and maintain networking and compute hardware across test and production environments.
• Perform hardware lifecycle tasks including imaging, provisioning, upgrades, and component‑level troubleshooting for servers, workstations, and network appliances.
• Implement and enforce endpoint, network, and physical security controls in alignment with corporate security policies and compliance requirements.
• Create and maintain operational documentation, network diagrams, and troubleshooting guides to support repeatable processes.
• Provide on‑call or after‑hours support during critical test campaigns or scheduled operations windows.

• This position requires periodic travel to company test and operational sites to support hardware deployment, network configuration, and on‑site troubleshooting.
• Candidates should expect occasional day or multi‑day trips and must have the ability to travel as needed to support mission‑critical schedules.

• 5+ years of hands‑on experience in IT service delivery, infrastructure support, or field engineering roles.
• Networking experience, including VLAN configuration, routing, trunking, spanning tree, PoE, ACLs, and Wi‑Fi optimization.
• Demonstrated understanding of low‑voltage systems and structured cabling, including pulling, terminating, labeling, and testing copper and fiber runs.
• Experience deploying and supporting switches, routers, and access points; command‑line familiarity (Cisco, Mikro Tik, or similar platforms) strongly preferred.
• Proficient troubleshooting skills across hardware, operating systems (Windows/macOS/Linux), and network layers.
• Demonstrated ability to support mission‑critical systems and environments where uptime and reliability are essential.
• Experience with endpoint management platforms (e.g., Microsoft Intune, JAMF) and identity services (e.g., Azure AD, SSO).

• Excellent communication skills and ability to work collaboratively with engineering, operations, and infrastructure teams.
• Industry certifications such as CCNA, CCNP, or Network+, or equivalent experience.
• Experience supporting engineering, manufacturing, or aerospace test environments.
• Familiarity with zero‑trust network segmentation or compliance‑driven environments (e.g., NIST 800‑171, CMMC).

Compensation band is determined by role, level, location, and alignment with market data.
Base salary may vary based on job‑related skills, education, experience, technical capabilities and internal equity.
Eligible for long‑term incentives in the form of stock options and access to medical, vision & dental coverage as well as a 401(k) retirement plan.

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