Information Technology Operations Supervisor

Join the City of Redondo Beach as our new Information Technology Operations Supervisor!

Under direction of the Information Technology Director, this position is accountable as a supervisor of the Information Technology Department to achieve results in support of the City’s mission, goals, policies and objectives. This position is responsible for supervision of customer service operations, IT service desk staff and assignments, desktop support, audio/visual systems, and assists with network and server operations, identity management and infrastructure operations and application administration.

This position serves as a senior technical resource and assesses user requirements, recommends/executes technological solutions, manages complex technology projects, ensures a high level of operational readiness, evaluates changing computer and communication technology with respect to its potential application to the City, responds to information systems outages and incidents, and performs other related duties as required. This is an in‑person job opportunity, with great benefits and a 9/80 work schedule with an extended paid holiday closure between Christmas and New Years Day.

If you are looking for a great opportunity to serve a diverse, exciting community, we invite you to apply now!

• Plans, organizes and maintains all computer systems within the City, including data networks, virtual and cloud server environments, identity management, cybersecurity systems, business information systems and public safety systems
• Leads and coordinates technology projects involving multiple departments, vendors and technical teams to ensure timely and successful delivery of systems and services
• Works with the major information systems used in the City
• Works with telecommunications systems
• Executes direct supervision of IT service desk staff and operations and serves as escalation contact
• Assists the Information Technology Director with infrastructure and enterprise application projects and operations
• Researches and investigates new computer hardware and software products for their application in the City’s computing environment to improve services and reduce costs
• Coordinates administration of City computer systems, data networks, and internet technologies
• Oversees personal computer (PC)/network support including suggesting appropriate purchases, developing installation procedures, monitoring vendor support, and providing any maintenance as required
• Assists in long‑range planning and short‑term system implementation planning
• Works positively and constructively with users in a highly technical and demanding environment
• Communicates clearly and concisely, both orally and in writing
• Supervises, evaluates and trains assigned staff
• Works with employees to correct performance deficiencies
• Recommends and implements modifications to division policies and procedures as appropriate
• Establishes and maintains cooperative working relationships with internal and external customers
• Provides effective leadership to accomplish the administrative objectives of the City Manager and the policy goals of the City Council
• Conducts regular performance evaluations of personnel, giving frequent and specific feedback about personnel performance; holding employee accountable for execution and customer service and celebrating accomplishments and successes
• Delivers responsive and effective internal and external customer service while solving problems and proactively creating sustainable solutions to issues
• Conducts duties, responsibilities, tasks and assignments with a constructive, cooperative, positive, professional attitude and demeanor
• Supports the City’s mission, goals, policies and objectives
• Supports the City’s corporate values of:
  Openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal and environmental responsibility
• Working irregular hours including evenings, nights, and weekends as necessary
• Available for call‑back and automatic return to work with a reasonable response time for major emergencies, disasters, and critical incidents. Responds to information technology and…