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Systems Engineer Telecoms Engineering

Voice & Telephony Engineer - IVR & CCaaS Expert

Job in Redwood City, San Mateo County, California, 94061, USA
Listing for: Observe.AI, Inc
Full Time position
Listed on 2026-02-18
Job specializations:
  • Engineering
    Systems Engineer, Telecoms Engineering
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading AI-driven customer experience platform is seeking an experienced Voice & Telephony Systems Engineer to optimize voice infrastructure for AI-driven customer experiences. The role involves designing and maintaining telephony integrations, developing IVR workflows, and ensuring system reliability across CCaaS platforms. Strong experience in telephony integration with platforms like Avaya and Genesys is required, along with a deep understanding of SIP and VoIP technologies.

This position offers a competitive salary and a collaborative work environment.
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