Practice Coordinator

Working Title:
Practice Coordinator

Location:

Redwood City, CA 94065
Duration: 6 months

For your understanding - Do not Submit If:

• Only MA clinical experience (no admin focus)

• Only call center or customer service background

• Epic experience outdated or minimal (pre-2021 or basic check-in only)

• No prior authorization history

• Only insurance verification or basic referrals

• Failed probation in similar roles

• No specialty clinic experience


* Update 12/8*:
Must-Haves:

• Heavy prior authorization experience (daily, high volume)

• Epic/APeX experience specifically for auths, referrals, WQs

• Specialty clinic background (orthopedics strongly preferred; surgery/pain/other specialties acceptable)

• High-volume clinic experience (100+ calls/day or heavy WQs)

• Multi-provider scheduling + surgery scheduling exposure

• Strong communication, detail orientation, and reliability


* Update 12/4:
The manager is specifically looking for candidates with:
- Recent Epic/APeX experience (must be hands-on)
- Specialty clinic background, ideally orthopedics or surgical subspecialties
- High-volume scheduling experience across multiple providers
- Referrals, authorizations, and work queue management
- Experience in large health systems such as Stanford, Sutter, PAMF, etc.
- Strong communication and customer service skills in patient-facing roles
- Ability to multitask and stay organized in a fast-paced clinic environment
- Professional, reliable work history in medical administrative roles
* Nice-to-Haves:

• Experience in major systems:
Stanford, Sutter, PAMF

• Imaging authorization experience (MRI/CT/X-ray)

• Pre-op coordination (labs, clearances, documentation)

Job duties: Front desk, Back office, PC, Surgery scheduling
Soft skills/characteristics needed:
Well organized, excellent communication, must be proficient in Epic/APeX and Microsoft Office Suite. Able to multitask and be detail oriented.
Estimated number of patients in clinic per day or calls per day if call center: 30-50
Specific number of year’s experience? A college degree with 6 months of experience or 2 years of healthcare admin experience