Engineering Manager II, Conversion

WHAT IS BOX?

Box (NYSE:

BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI‑first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.

With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Box's Conversion team powers every preview, search, and AI interaction across our platform by creating high-fidelity representations of content‑thumbnails, document previews, text extraction and more‑at global scale. We operate a complex, business‑critical stack spanning Scala/Java services and a specialized Windows environment for formats like SharePoint and Adobe InDesign.

We're seeking an Engineering Manager to lead this team with strong operational rigor. You'll own new development, reliability, cost efficiency, and delivery for globally deployed services, partnering closely with a senior staff architect, product, and cross‑functional teams. Your leadership will ensure millions of users can access and understand their content, instantly and securely.

• Lead a high-performing engineering team delivering content conversion services that power previews, search, AI features and our Windows stack.
• Help develop and execute conversion's roadmap across numerous product features.
• Drive operational excellence: SLOs, incident response, postmortems, and continuous reliability improvements across multiple regions.
• Optimize cloud costs and performance for large compute footprints while maintaining user experience and speed.
• Plan, prioritize, and deliver roadmap initiatives balancing reliability, velocity, and cost.
• Coach and develop engineers; strengthen on-call quality, escalation practices, and technical standards.
• Collaborate with architecture leadership to improve service design and scale characteristics.
• Establish clear metrics, dashboards, and reviews to track availability, latency, error budgets, and unit cost.
• Manage and coordinate the team's on-call rotation to ensure timely and effective incident response, actively participate in escalated on-call incidents to provide leadership and support, and drive improvements by addressing recurring issues to minimize disruptions.

We are an AI‑first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• 2+ years in engineering leadership with managing teams operating always‑on, globally deployed services.
• Proven track record improving reliability (SLOs/SLIs), leading major incidents, and implementing measurable postmortem actions.
• Experience optimizing cloud costs and performance for large‑scale compute or data processing pipelines.
• Technical depth with JVM-based services (Scala and/or Java) and familiarity with Windows-based workloads or conversion/rendering ecosystems.
• Strong stakeholder leadership; effective at partnering with product, platform, and front‑end teams on user-facing experiences.
• Clear, inclusive communicator who leads calmly through ambiguity and incidents; committed to mentoring and team growth.
• Nice to have:
  Background in document processing, rendering, search pipelines, or AI-adjacent content…