Senior Systems Engineer

Senior Systems Engineer

The Senior Systems Engineer plays a critical role in the Engineering/Systems Administration team, responsible for planning, implementing, and maintaining enterprise-level operating system capabilities and infrastructure. This position requires expertise in designing, developing, troubleshooting, and supporting software programs and hardware infrastructure for both new product enhancements and the sustainability of current production systems. The role encompasses comprehensive management of operating systems, networks, security infrastructure, utilities, and web resources while ensuring the highest standards of availability, security, and compliance.

Key Responsibilities and Duties

• Lead incident response, troubleshooting, and remediation efforts for all IT business infrastructure systems, ensuring minimal disruption to business operations
• Plan, implement, and document systems and infrastructure solutions that align with organizational objectives and industry best practices
• Manage and monitor all installed systems and infrastructure to ensure compliance with company guidelines, Standard Operating Procedures (SOPs), and Software Development Life Cycle (SDLC) standards
• Maintain the highest level of systems and infrastructure availability through proactive monitoring, preventive maintenance, and rapid issue resolution
• Execute infrastructure upgrades, migrations, and modernization initiatives including operating system upgrades, hardware replacements, and virtualization platform enhancements

Technical Competencies

• Operating Systems:
  Windows Server environments, Windows 11 deployment and management, virtual desktop infrastructure (VDI)
• Virtualization: VMware (7.0, 8.0+), virtual machine management, resource optimization
• Networking:
  Network infrastructure, switch configuration and replacement, connectivity troubleshooting
• Security:
  Multi-Factor Authentication implementation, TLS/SSL encryption, certificate management, security patching
• Database: SQL Server administration, backup/recovery, performance optimization, user access management
• Disaster Recovery: DR planning, testing, and execution;
  Recovery Time Objective (RTO) management
• Change Management:
  Experience with formal change management processes, documentation, and compliance requirements
• Scripting/Automation:
  Power Shell, batch scripting, automation tools
• Monitoring Tools:
  System monitoring, performance analysis, capacity planning

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements:
  
  Sedentary Work

Career Level
7IC


* Occasional light travel may be required


Required Skills:

• 3+ years' Experience in systems engineering and/or infrastructure administration or other related technical roles
• Experience with enterprise-level systems and/or infrastructure management

Preferred Qualifications:

• Bachelor's degree
• 5+ years' Experience in systems engineering and/or infrastructure administration or other relative technical roles
• Proven track record of successful project completion and technical problem-solving
• Experience with change management processes and compliance requirements preferred
• Background in security implementations (MFA, encryption, compliance) highly valued
• Willingness to participate in on-call rotation and respond to emergency situations
• Flexibility to work outside standard business hours for scheduled maintenance windows and DR exercises
• Strong written and verbal communication skills

Related Skills

Business Acumen, Collaboration, Database Technologies Integration, Data-Driven Business Intelligence, Data Management, Inspires Others, IT Business Analysis, IT Disaster Recovery, Prioritizes Effectively, Programming, Story Telling, System Administration, Systems Design/Analysis, Systems Engineering, Technology Solutions, Technology Systems

Anticipated Posting End Date:

Base Pay Range: $90,400/yr - $122,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us.

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