Principal Quality Designer

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are seeking a Principal Quality Designer to act as a local quality leader embedded alongside our development partners and executive stakeholders. This role sits at the intersection of engineering, product, and quality, helping ensure our quality vision, technology roadmap, and partner alignment remain tightly connected throughout the game’s development lifecycle. Reporting to the Head of Software Quality, this role will not initially have managerial responsibilities.

You will bring strong engineering literacy and product thinking skills to reinforce and extend the work of our Software Quality Architect (SQA) and Technical Director (TD). While the TD owns engineering execution and the SQA drives quality architecture, the Principal Quality Designer ensures teams remain aligned and informed in a complex, quick changing and high-visibility environment.

This is a highly collaborative and influential role, not a hierarchical one. You will not manage the engineers or own the technical architecture. Instead, you will drive clarity, communication, alignment, and prioritization, ensuring the work of our quality teams is deeply connected to development goals, studio expectations, and emerging opportunities. You will also help create a lightweight, forward-looking rhythm of business that improves predictability and reduces thrash across stakeholders.

• Serve as the local point of contact for Software Quality and Process Alignment, representing our strategy and priorities to development leadership, corporate partners, and studio stakeholders.
• Maintain alignment between remote QE/QV leadership, the SQA, the Technical Director, and the local dev team.
• Shape and refine quality goals, ensuring they reflect the needs and expectations of partners across Engineering, Production, and Design.
• Translate complex engineering, quality, and product needs into clear priorities, decision points, and communication streams.
• Establish and maintain a lightweight rhythm of business (alignment check-ins, milestone readiness reviews, and decision forums) that keeps key partners coordinated and moving forward.

• Act as a product owner for software quality initiatives, ensuring clarity of requirements, scope, success criteria, and expected outcomes.
• Track and communicate progress on strategic technology initiatives, automation plans, and quality programs using consistent, decision-ready artifacts.
• Drive early visibility and closure on risks, issues, dependencies, and decisions, ensuring clear owners, mitigation paths, and escalation with options when tradeoffs are required.
• Support roadmap and milestone planning by ensuring quality considerations and partner expectations are represented.
• Partner with process architects to optimize and ensure adherence to new and established workflows.
• Use structured improvement methods (e.g., Lean process mapping) to identify bottlenecks and redesign workflows for simplicity, speed, and adoption.

• Champion the use of automation, AI/ML, telemetry, and data to reduce manual testing toil and improve test effectiveness.
• Work with the SQA and TD to identify opportunities where emerging technology can accelerate detection, stability validation, and non-subjective testing.
• Help evaluate new tools, frameworks, and approaches, prioritizing those that meaningfully impact developer efficiency and player experience.
• Where appropriate, help define and communicate the expected impact of quality technology initiatives (e.g., reduced manual toil, earlier detection, improved stability, cycle-time improvements), including assumptions and how impact will be measured post-rollout.

• Facilitate clear…