Senior Manager, Professional Services

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

The Senior Manager, Technical Delivery is a senior leadership position within Celigo's Professional Services organization, responsible for managing and developing a team of highly skilled Solution Architects and Developers. This role bridges technical depth with people leadership, ensuring that client-facing delivery teams operate with excellence, consistency, and innovation. The ideal candidate is an AI-savvy integration specialist with a deep understanding of iPaaS platforms, enterprise system integration, and modern automation paradigms—who can also inspire, coach, and scale a high-performing technical team.

The Senior Manager, Technical Delivery serves as both a strategic leader and a technical authority, partnering with Professional Services leadership, Sales, and Product teams to align delivery capabilities with business goals. This individual is expected to champion the adoption of Celigo's agentic services, AI-enabled integration patterns, and iPaaS capabilities across the team and with clients.

• Directly manage, mentor, and develop a team of Solution Architects and Sr. Developers across the full delivery lifecycle
• Conduct regular 1:1s, performance reviews, career development planning, and skills assessments for all direct reports
• Foster a culture of continuous learning, innovation, and technical excellence within the team
• Identify skill gaps and create targeted development plans, training programs, and certification paths for team members
• Recruit, onboard, and retain top integration talent in alignment with organizational growth goals
• Provide technical guidance and coach the team to be consultative during their engagements

Technical Delivery & Oversight

• Oversee and quality-review the design and delivery of scalable integration solutions using the Celigo integrator.io platform
• Ensure team members follow best practices for API integrations, building AI agents, data transformation, security, governance, and performance optimization
• Lead or contribute to architecture review sessions for complex, highly customized integration engagements
• Serve as an escalation resource for technical blockers on active projects, providing hands-on guidance when needed
• Champion the adoption of Celigo iPaaS, agentic services, MCP servers, and AI-enabled automation across all delivery engagements
• Drive consistency in integration patterns, reusable solution templates, and methodology improvements across the team

Client Engagement & Stakeholder Management

• Engage directly with customers and partners as a senior technical representative during complex or strategic project phases
• Partner with Solution Architects to lead design workshops, business process assessments, and integration roadmap sessions
• Review and validate Statements of Work (SOW), project estimates, and solution designs for accuracy, feasibility, and profitability
• Act as a voice of the customer internally, helping shape product design, delivery methodology, and service offerings
• Support pre-sales activities by providing technical credibility and delivery scoping expertise alongside Sales, Engagement Managers and Solution Architect teams

Operational Excellence & Strategy

• Own delivery KPIs for the team including utilization, customer satisfaction, time-to-value, and quality metrics
• Work with Professional Services leadership to refine and scale delivery methodology, tooling, and documentation standards
• Coordinate with Sales, Product, Customer Success (CX) and Support organizations to ensure seamless customer journeys from pre-sales through post-go-live
• Contribute to internal initiatives such as tiger teams, methodology improvements, and cross-functional knowledge-sharing programs
• Stay current with emerging iPaaS trends, AI/ML integration patterns, and Celigo platform roadmap to…