Senior Systems Engineer - Executive Support

Locations
:
Redwood City, California, United States of America

Role : 214813

Worker Type
:
Regular Employee

Studio/Department
: CT - IT

Work Model
:
On Site

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Join us at Electronic Arts (EA), where you will help inspire the world to play by delivering white-glove technology support to our Executive Leadership. You will report to the IT Support Manager and partner with us to shape the future of executive support, combining technical expertise with a proactive service mindset. At EA, you will work in a culture that values creativity, inclusivity, and innovation, supporting leaders who drive iconic franchises and new projects.

You will be a key driver in modernizing our support model, proactively building smarter, more resilient systems and leveraging automation to enhance the executive experience. We are looking for you to help us improve our service model through automation and AI, ensuring our executives stay focused on what matters most. You will play a key role in system modernization initiatives, collaborating across teams to drive adoption of new technologies and optimize our IT infrastructure for future growth.

EA Information Technology (EAIT) powers the technology that connects our global workforce and supports every part of our business, from game development to marketing, publishing, security, and player experience. We create secure, scalable solutions that help teams collaborate and innovate in order to create better experiences for players worldwide.

We are seeking an innovative technical partner who bridges the gap between white-glove service and engineering excellence. You thrive on building trusted relationships and owning the support experience from end to end, while proactively scaling our model through automation, AI, and API-driven solutions. You combine a deep service mindset with a passion for modern technology, staying calm under pressure and exercising sound judgment.

• Engineer automated solutions using Python or Power Shell, improving manual tasks and orchestrating workflows across platforms like Power Automate, Mule Soft, Snap Logic, and Workato.
• Deploy AI-augmented operations and integrate RESTful APIs to unify data flows between environments such as Jamf, Intune, Service Now, Slack, and Teams, applying Agentic AI for knowledge base automation and predictive support.
• Deliver responsive IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM), communicating solutions to technical and non-technical audiences.
• Prepare and support technology for executive meetings and high-visibility events, ensuring systems are tested, reliable, and ready for live execution, while maintaining end-to-end ownership of service recovery and process improvement.
• Thrive as a collaborative partner, working across global teams to troubleshoot complex technical challenges and ensure our leaders have a seamless, top-tier technology experience every day.
• Actively collaborate with cross-functional teams to modernize systems, share best practices, and drive continuous improvement in executive support.
• Maintain confidentiality and handle sensitive information with discretion while supporting executive leadership.
• Provide remote and on-site support, ensuring seamless technology experiences for executives regardless of location.

• 5+ years of experience providing IT support for executives, VIP users, or high-touch environments.
• Experience engineering automated solutions with Python or Power Shell and using platforms such as Power Automate, Mule Soft, Snap Logic, or Workato.
• Experience deploying AI-augmented operations and integrating RESTful APIs between enterprise environments.
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

Pay is just one part of the overall compensation at EA.

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks…