Network Engineer; IS Communications Specialist II); and Promotional

The Technology Services Department seeks a qualified Network Engineer - IS Communication Specialist II.

This position is responsible for design, configuration, maintenance, and fault isolation of the County enterprise network including: network security, routing, switching, wireless LAN, WAN, VOIP, Virtual Private Networking, testing, and repairing network infrastructure. This individual may exercise technical and functional direction over lower-level staff and may also provide training on a project basis.

will have proficiency and experience with:

• Advanced network infrastructure engineering, configuration, installation, and maintenance methods and techniques.
• Management of L2 and L3 technologies and security including adjacency/convergence protocols and techniques (EIGRP, OSPF, BGP).
• IP traffic redistribution and route filtering.
• VPN setup and troubleshooting including IPSec and GRE.
• Application of ACL’s and VLAN Configuration Management.
• Aruba Wireless managed environment including Clearpass, Airwave and Controller(s).
• Configuring and building an industry standard network monitoring and alert system (Solar Winds experience is desirable).
• Technical writing and diagraming skills for producing use case documentation and standard operating procedures.

will also have knowledge of:

• Arista switching environment.
• Arista Cloud Vision.
• HPE/Aruba switching and routing experience.
• SDWAN technology with Silver Peak experience ideal.
• Cradlepoint and Cradlepoint Net Cloud Manager.
• Aruba Wireless managed environment.
• Firewalls including Cisco ASA, Palo Alto, or both.
• F5 or competing/compatible load balancing technologies.
• Network Security design.
• UPS connectivity & installation.
• Power and power distribution supporting network appliance.
• Cloud datacenter support experience.
• DNS, DHCP and an understanding of IPAM.
• Solarwinds or other network management platforms.

• Defines, assists in design, and implements system infrastructure and solutions.
• Evaluates and effectively responds to requests for assistance from users experiencing problems with telecommunications, wireless, and network systems in person, over the phone, or remotely; diagnoses system hardware, software, and operational problems; trains users on software and hardware usage by providing instruction and documentation in person, on the phone, or electronically.
• Implement new systems, programs, and hardware and software upgrades.
• Implements, maintains, and enforces policies and procedures for telecommunications, and network administration.
• Responds to inquiries from other departmental staff and documents and communicates problem resolutions.
• Confers with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements.
• Maintains hardware and software inventory; verifies stock and supplies for replacement parts; picks up parts from vendors; repairs and refurbishes equipment and peripherals from available parts.
• Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Assists in coordinating activities with other information services department staff.
• May serve as technical lead for assigned projects, including gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation.
• Provides updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.
• Installs, configures, and maintains systems.
• Monitors and evaluates overall system performance.
• Performs related duties as assigned.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education

Completion of coursework and/or training in information systems, computer science, or related field.

Experience

IS Communications Specialist II:
Two (2) years of increasingly responsible experience in providing technical support in the installation, maintenance, and repair of systems specific to network.