IT Support and Network Engineer

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families.

Today, more than 6,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

About the role:

We are looking for an experienced IT Support & Network Engineer to join our IT team. This is a role that blends hands‑on network engineering, centered on our Cisco Meraki environment, with day‑to‑day IT helpdesk support for employees across our offices and operational hubs. You will design, deploy, and maintain the network infrastructure that keeps Zum running, while also serving as a friendly, responsive point of contact for employee technology needs across Google Workspace, macOS, and Windows environments.

This role reports to the Head of IT and Security and is ideal for someone who enjoys owning infrastructure end to end but still likes helping people solve problems face to face.

This is an in-office position, based out of our Redwood City Headquarters. Domestic travel to field locations is expected as needed.

What You’ll Do:

• Network engineering:Design, deploy, configure, and maintain Cisco Meraki networks (MX security appliances, MS switches, MR access points) across corporate offices and field locations
• Monitoring & troubleshooting:Monitor network health and performance via the Meraki dashboard; proactively identify, troubleshoot, and resolve connectivity, performance, and capacity issues
• Security & segmentation:Manage firewall rules, VLANs, SD-WAN/VPN configurations, SSIDs, and network segmentation in line with security best practices
• Site buildouts:Lead network buildouts for new office and hub openings, including vendor coordination, circuit provisioning, cabling, and cutovers
• Helpdesk support:Provide tier 1–3 helpdesk support to employees: triage, resolve, and document tickets covering hardware, software, accounts, and connectivity
• Google Workspace:Administer Google Workspace: user lifecycle (onboarding/offboarding), groups, shared drives, security settings, and troubleshooting
• Endpoint management:Image, deploy, and support macOS and Windows endpoints, including MDM enrollment, patching, and asset management
• Office technology:Support AV/conference room systems, printers, and other office technology
• Documentation:Create and maintain documentation: network diagrams, runbooks, knowledge base articles, and standard operating procedures
• Security partnership:Partner with the Security function on incident response, vulnerability remediation, and security tooling rollouts

What You’ll Bring:

• 5+ years of experience in network engineering and IT support roles
• Strong hands‑on experience with Cisco Meraki (MX, MS, MR) — deployment, configuration, and troubleshooting itional Aruba infrastructure experience is a benefit.
• Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, wireless, VPN, and firewalls
• Proven IT helpdesk/service desk experience with excellent customer service instincts and communication skills
• Working knowledge of Google Workspace administration
• Proficiency supporting both macOS and Windows operating systems
• Experience with ticketing systems and…