Workplace Manager

** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary:

The Workplace Manager is responsible for leading day-to-day facilities management operations at their assigned location, ensuring exceptional workplace experiences that support productivity, collaboration, and employee satisfaction. This role serves as the primary on-site leader coordinating all workplace services while maintaining client’s workplace standards and culture.

Location Redwood City, CAWhat this job involves:
* Oversee all aspects of facility operations including maintenance, engineering services, workplace experience, and vendor management
* Lead and develop on-site teams including Facility Coordinators, Lobby Ambassadors, and technical staff
* Serve as the primary point of contact for Client's local leadership team on all workplace and facilities matters
* Implement site-specific workplace strategies aligned with Client's global standards and local requirements
* Manage site budgets and financial performance, identifying opportunities for cost optimization
* Ensure compliance with local building codes, health and safety regulations, and corporate policies
* Coordinate workplace projects including small renovations, furniture reconfigurations, and space planning
* Develop and maintain strong relationships with vendors and service providers
* Oversee the resolution of workplace issues through effective service request management, ensuring timely response and consistent follow-through.
* Identify and implement process improvements to streamline workflows, reduce inefficiencies, enhance service delivery consistency, and improve the overall employee experience.
* Lead continuous improvement initiatives to enhance workplace experience, elevate performance standards, and drive greater operational efficiency.
* Coordinate special events, meetings, and workplace activities to support Client's culture
* Prepare regular reports on site performance, occupancy metrics, and service delivery KPIsWorking Environment This role is based on-site at the designated Client location, requiring regular presence to oversee operations and respond to workplace needs. The position involves walking throughout the facility daily, inspecting building systems, and addressing physical aspects of the workplace. Some evening or weekend work may be required during special events or maintenance activities.

The Workplace Manager operates in a dynamic, collaborative environment that values innovation, employee experience, and operational excellence.
* Bachelor's degree in Facilities Management, Business Administration, or related field, or equivalent combination of education and experience
* 5+ years of experience in facilities management or workplace services
* 3+ years of supervisory experience leading facility teams
* Strong knowledge of building systems, maintenance practices, and workplace operations
* Experience managing vendor relationships and service contracts
* Proficiency in facilities management software and Microsoft Office suite
* Excellent communication and interpersonal skills
* Proven problem-solving abilities and attention to detail
* Customer service mindset with a focus on enhancing employee experience

Preferred Qualifications
* Professional certification such as FMP, CFM, or related credential
* Experience working in technology industry environments
* Knowledge of workplace experience best practices and trends
* Experience managing facilities in similar-sized corporate environments
* Project management skills and experience leading small to medium workplace projects
* Experience with IWMS systems and workplace technology platforms
* Understanding…