Workplace Manager

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Position Summary:

The Workplace Manager is responsible for leading day-to-day facilities management operations at their assigned location, ensuring exceptional workplace experiences that support productivity, collaboration, and employee satisfaction. This role serves as the primary on-site leader coordinating all workplace services while maintaining client's workplace standards and culture.
Location
Redwood City, CA
What this job involves:
Oversee all aspects of facility operations including maintenance, engineering services, workplace experience, and vendor management

Lead and develop on-site teams including Facility Coordinators, Lobby Ambassadors, and technical staff

Serve as the primary point of contact for Client's local leadership team on all workplace and facilities matters

Implement site-specific workplace strategies aligned with Client's global standards and local requirements

Manage site budgets and financial performance, identifying opportunities for cost optimization

Ensure compliance with local building codes, health and safety regulations, and corporate policies

Coordinate workplace projects including small renovations, furniture reconfigurations, and space planning

Develop and maintain strong relationships with vendors and service providers

Oversee the resolution of workplace issues through effective service request management, ensuring timely response and consistent follow-through.

Identify and implement process improvements to streamline workflows, reduce inefficiencies, enhance service delivery consistency, and improve the overall employee experience.

Lead continuous improvement initiatives to enhance workplace experience, elevate performance standards, and drive greater operational efficiency.

Coordinate special events, meetings, and workplace activities to support Client's culture

Prepare regular reports on site performance, occupancy metrics, and service delivery KPIs

Working Environment
This role is based on-site at the designated Client location, requiring regular presence to oversee operations and respond to workplace needs. The position involves walking throughout the facility daily, inspecting building systems, and addressing physical aspects of the workplace. Some evening or weekend work may be required during special events or maintenance activities. The Workplace Manager operates in a dynamic, collaborative environment that values innovation, employee experience, and operational excellence.

Sounds like you?

To apply you need to possess:
Bachelor's degree in Facilities Management, Business Administration, or related field, or equivalent combination of education and experience

5+ years of experience in facilities management or workplace services

3+ years of supervisory experience leading facility teams

Strong knowledge of building systems, maintenance practices, and workplace operations

Experience managing vendor relationships and service contracts

Proficiency in facilities management software and Microsoft Office suite

Excellent communication and interpersonal skills

Proven problem-solving abilities and attention to detail

Customer service mindset with a focus on enhancing employee experience

Preferred Qualifications
Professional certification such as FMP, CFM, or related credential

Experience working in technology industry environments

Knowledge of workplace experience best practices and trends

Experience managing facilities in similar-sized corporate…