Club Operations Manager

Progressive Motion delivers medical-grade expertise through physical therapy, training, and recovery to high performing individuals.

The team is committed to high-quality care, listening to each client’s unique needs, and continuous professional development. Rooted in compassion, ongoing communication, and lifelong learning, Progressive Motion creates meaningful client relationships built on trust and achievement.

This is a full-time on-site role for a Club Operations Manager, based in Redwood City, CA. The Club Operations Manager will oversee daily operations including staff training, customer service, scheduling, and ensuring a high standard of cleanliness and preparedness across the facility. The role involves leading a team, managing the lead to client process, managing administrative duties, improving member satisfaction, and collaborating with clients and the healthcare team to ensure a smooth and efficient operational experience.

The Club Operations Manager will also maintain a productive and welcoming environment that aligns with PMPT’s mission of proactive and compassionate care.

• Team Leadership:
  Lead the hiring, scheduling, training, and professional development of all support staff, including administrative, desk, and cleaning teams.
• Drive Lead to Client Conversion:
  Managing the full client onboarding pipeline ensuring all strategic touchpoints are executed to maximize client enrollment and satisfaction.
• Facility Excellence:
  Administer rigorous checklists to maintain elite standards of cleanliness and operational readiness.
• Member
  
  Experience:
  
  Serve as the primary point of contact for member concerns, professionally handling feedback, billing, and contract requests (freezes/cancellations/Superbills/LMN's).
• Operational Management:
  Oversee the lead management process, gym membership sales, assist in payment collections, and execute club-wide initiatives.
• Maintenance & Safety:
  Conduct regular facility walk-throughs with vendors and mechanics; ensure equipment and facility issues are reported and repaired expeditiously.
• Administrative Oversight:
  Manage payroll processing/approval and employee relations, including performance and attendance.
• Financial Control:
  Establish expense controls for club supplies and maintain operations at or below the allotted budget.
• Brand Ambassadorship:
  Ensure the club atmosphere (music, temperature, signage) consistently meets brand expectations.
• Systems Management:
  Oversee the administration of all club operational systems and new hire onboarding.