Manager​/Senior Manager, Field Operations

Manager/Senior Manager, Field Operations

About Soleno Therapeutics Inc

Soleno is a biopharmaceutical company focused on the development and commercialization of novel therapeutics for the treatment of rare diseases based in Redwood City, CA.

At Soleno, we are driven by the unique and multi-faceted needs of the PWS community. Like these individuals, resilience is part of who we are – it is in our chromosomes – and our team is made up of exceptional colleagues whose collective efforts are woven together to deliver meaningful outcomes, both professionally and for those living with PWS.

We value collaboration, integrity, and respect. These characteristics have allowed us to forge strong, authentic bonds with the caregivers, patients, health care professionals (HCPs) and community members we serve. We are proud to work alongside them every step of the way.

Our employees are our greatest asset, and we re expanding across functions during this pivotal time. We invite you to join us in making an impact—and making history.
We all share the most important goal of bringing solutions to the PWS community.

Summary of Job (brief description)

The Manager/Senior Manager, Field Operations role at Soleno requires a passionate, analytical, and collaborative individual focused on building and overseeing the programs and initiatives that support patient access for our product(s). This role will provide both strategic and tactical oversight in the development, implementation, and management of field operations in alignment with market needs and the patients we serve. This role will build highly collaborative working relationships with the broader Commercial Operations, Analytics, and Field Teams.

Externally, this role will work with various Tech, data and operations partners to successfully lead the operations plan execution. This role will report directly to the Associate Director, Commercial Operations.

Responsibilities

• Champion translation of commercial strategy into field-ready execution through processes, tools, and governance. Actively track progress, risks, and dependencies, stepping in to unblock issues and keep work moving forward
• Support new hire onboarding processes, including field tools access, ensuring a seamless experience and readiness for field execution
• Be the point of contact for any field meeting resource coordination between HQ and Field teams
• Be the coordination point for field intelligence gathering
• Help streamline and own Roster Management across field roles and ensure all downstream applications in sync; coordinate with HR, Operations leads, and other stakeholders as needed
• Help manage alignment operations, ad-hoc reporting, and IC operations (field rollout of plan, answering questions specific to a geography, create and communicate attainment reports towards the goal)
• Help lead planning and execution of key field events, ensuring alignment, engagements and operational excellence
• Support management of field ops systems, tools and processes (CRM/PRM, Dashboards, LMS/Allego, Credentialing etc.) – backlog management, release planning and communication, coordination across stakeholders, and expectations management
• Support developing training materials/guides for field tool, provide training on field tools/sessions (train-the-trainer or end users, depending on the needs)
• Support change management efforts for new processes, tools, and rollouts, ensuring adoption, communication, and alignment across cross-functional partners and leadership stakeholders
• Support the development and maintenance of SOPs and operational documentation
• Provide insights and metrics on field operations
• Ensure data integrity, governance, and alignment across sales, operations, and analytics systems
• Lead all field operations vendor relationships that provide services and programs on behalf of Soleno
• Drive field adoption, data quality, and continuous improvement of tools and workflows
• Ensure internal and external policy compliance as it relates to Commercial operations, programs, and materials
• Drive Operations Support framework, including SOPs, Data Dictionaries & Process Blueprints. Consistently execute multiple projects in an on-time and…