Residential Security Agent

RST Agent – Experience Required

Reporting to the Residential Security Agent Team Lead, the Agent provides safe and secure transportation while supporting the Residential Security Team. This role operates in a fast-paced, dynamic environment and requires maturity, adaptability, and a client-focused, concierge mindset. Ideal candidates have prior Residential Security Agent experience in a dedicated driver role and/or have completed tactical or principal driving training, with a strong knowledge of preferred routes and procedures.

Duties:

• Ensure the overall safety and security of designated principals and their properties.
• Maintain a knowledge of baseline principal, property and neighborhood activities
• Monitor property and area activities and conditions via closed-circuit television camera system and physical perimeter checks
• Monitor traditional and social media for potential threats
• Controlling access to properties and maintenance of security logs for guests, service personnel, and vendors.
• Screen and track mail and deliveries
• Monitor the following:
• Weather and natural disasters
• Traffic
• Public safety incidents and trends
• Neighborhood watch programs
• Local and national current events
• Coordinate with site staff to accomplish common tasks
• Complete daily household tasks and maintenance as requested by principals
• Ensures 24/7 operational readiness through stocking supplies and equipment upkeep
• Operate within parameters established by standard operating procedures and applicable laws
• Coordinate with and support executive protection element of the team
• Opportunities for driving and special off-site assignments/details.
• Demonstrate proficiency in use and proper maintenance for all equipment (i.e., vehicles, medical supplies, communications devices, etc.)
• Potential local travel approximately 5%
  -10% of the time to other RST sites or principal destinations.
• Must be flexible and open to working overtime shifts whether they are night or day shift, coming in early and staying late if needed.
• Must possess the ability to multitask in a very fast-paced environment.
• Must be able to stay vigilant sitting in a vehicle or security office for extended periods of time.
• Must be a proactive problem solver with the capability to work independently and as part of a team.
• Must possess a good understanding of the latest technology in security camera systems, use of smartphones, communications, and collaboration apps (Google Drive, Word, Excel & Power Point).
• Must be dog friendly.
• Must keep a professional appearance, have good personal hygiene
• Must be responsive via phone call, text and email as needed to support the team.
• Excellent communicator with the ability to be personable, successfully interact with clients, superiors, peers, vendors and neighbors

Knowledge/

Skills and Abilities:

• Capable of regular, non-technical vehicle maintenance (replace wiper fluids, maintain proper inflation of tires, etc.).
• Must be a reliable team member and maintain a positive attitude.
• Flexible understanding the need to work overtime with or without advanced notice.
• Ability to communicate in situations over radios, phone, email, text and in-person. Must be personable, successfully interact with clients, superiors, peers, vendors and neighbors.
• Required to handle sensitive and confidential information.
• Ability to drive in all weather conditions.
• Must possess a good understanding of the latest technology in security camera systems, use of smartphones, push to talk radios, GPS devices, communications, and collaboration apps (Google Drive, Word, Excel & Power Point).
• Ability to remain professional and courteous at all times.
• Capable of deciphering GPS traffic notifications and able to plan the safest routes to take.
• Ability to operate without the need for constant guidance from others.
• Maintain rational behavior and stay calm under stressful driving conditions and refrain from using inappropriate language.
• Capable of following instructions and requests without complaint, not commenting, engaging in or joining any conversations of the Principal/passengers without permission.
• Use of alcohol or medications that impair your driving ability are strictly prohibited.
• Must keep a professional appearance and have good personal hygiene.

Position Qualifications, Certificates and Licenses:

• 2+ years of residential security experience
• 2-4+ years of combined experience in relevant security, military, and/or law enforcement positions (preferred)
• Physically fit to facilitate emergency responses
• Valid Driver's License with clean driving record
• American Red Cross First Aid/CPR/AED for Adult, Child & Infant certification
• California BSIS Guard Card
• California BSIS Exposed Firearm Permit
• Must successfully pass an EMT course
• * All certifications must be current. Employees are responsible for keeping all certifications/licenses active

Physical Requirements:

• Ability to patrol the property and access areas quickly
• Physically able to capture and detain individuals if necessary
• Prolonged periods sitting in a car or at a desk and monitoring…