JSOC Operator

JSOC Analyst

Redwood City, CA 94059

Salary Range $35.97 - $35.97 Hourly Position Type Full Time

About the role:

The JSOC Analyst I is responsible for applying best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the client's people, assets, and reputation. The JSOC Analyst I monitors multiple streams of security information, including emails, phone calls, alarms, camera systems, and other access control technologies. The JSOC Analyst I dispatches incident responses via radio and telephone and provides general assistance to client employees, vendors, and guests.

In this role, your responsibilities will be:

• Conduct monitoring functions on a wide range of issues pertaining to global security such as petty and violent crime trends, disruptive protests, weather conditions, natural disasters, travel issues, reputational concerns, and socio-economic dynamics
• Engage in proactive efforts to mitigate risk and inform field personnel of operational concerns in advance
• Investigate alarms and respond by sending patrol or alerting Emergency Services as needed
• Coordinate response by distribution of advisories and other communications
• Follow procedures for managing a variety of issues, from minor incidents handled at the local level to global crises
• Perform other related duties as required

As a candidate you must have:

• High school diploma or GED or equivalent experience
• 1-2 years of corporate security or GSOC/JSOC environment experience
• Proficiency in PC and iOS hardware and software including word processing, data analysis, presentation, and mapping programs
• General knowledge of security systems including alarm monitoring, electronic access control, and CCTV
• Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service
• Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when needed
• Must complete and maintain state guard certification as prescribed by presiding state law, as well as client-requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted

We offer:

• Health, Dental, Vision, and 401k for eligible employees
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer