Strategic Account Executive

What You’ll Be Doing

• Build & Deploy Agents
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  Own the implementation of AI Agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
• Client Engagement
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  Act as the primary technical partner for customers—lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production.
• Systems Integration
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  Configure and connect systems using APIs—handling authentication, data mapping, error handling, and integrations with CRMs, knowledge bases, and other enterprise tools.
• Telephony Integration
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  Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.
• Prompt Design & Optimization
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  Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets.
• Strategic Partner
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  Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion.
• Cross Functional Collaboration
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  Collaborate with product/engineering teams to escalate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands‑on delivery of AI/LLM-based solutions.
• Strong ability to communicate and lead customer‑facing discussions— from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non‑technical audiences.
• Must have strong hands‑on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.).
• Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (Lang Chain, Llama Index, etc.).
• Working knowledge of retrieval‑augmented generation (RAG) concepts, implementation patterns and performance optimization.
• Programming experience in Python, JavaScript, or similar for scripting and integrations.
• Strong problem‑solving mindset: ability to find workarounds, unblock integrations, and adapt to customer‑specific ecosystems.
• Experience with integration tools and Integration Platform‑as‑a‑Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus.
• Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus.

• Competitive compensation including equity
  :
  Market‑aligned base pay, performance incentives, and meaningful equity ownership.
• Excellent medical, dental, and vision insurance options
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  Comprehensive medical, dental and vision benefits for employees and eligible dependents.
• Flexible Paid Time Off
  :
  Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
• Additional Time to Recharge
  : 10 company holidays, an annual company‑wide Winter Break, and paid parental leave to fully support life outside of work.
• 401(k) plan
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  Long‑term financial planning support with tax‑advantaged retirement savings.
• Quarterly Lifestyle Spending Account
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  Flexible quarterly stipend to support wellness, learning and professional development, and personal growth.
• Monthly Mobile + Internet Stipend
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  Support for remote and hybrid work connectivity needs.
• Pre‑tax Commuter Benefits
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  Tax‑efficient transit and commuting support for hybrid and in‑office employees.
• Autonomy and Agency
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  Play a meaningful role in scaling a category‑defining GenAI platform transforming the future of customer experience.

Salary Range

The base salary compensation range targeted for this full‑time position is $108 - 170K per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work,…