Disability Claims Administrator

We are seeking a detail-oriented and customer-focused Disability Claims Administrator  to join our  Regina, SK or Langley, BCoffice . This hybrid role offers the flexibility of working remotely while requiring in-office presence two days per week  to collaborate with colleagues and support our clients effectively. If you’re passionate about delivering exceptional service and thrive in a dynamic environment, we’d love to hear from you!

The Disability Claims Administrator is primarily responsible for calculating and issuing long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirements utilizing the payment and management systems. The Disability Claims Administrator will be handling all calculation related inquiries and managing the maintenance of long-term disability claims in accordance with contractual and corporate policies.

What you will do:

For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up
Calculate and issue short-term and long-term disability benefit payments
Perform straight forward LTD benefit calculations including inflation protection, cost of living increases, rehabilitation, and partial period calculations in accordance with contractual provisions
Perform straight forward under/over payment calculations, follow up for repayment, processing BEN refunds and adjustments
Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
Follow-up CPP
For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations, and follow ups as required
Other administrative and financial duties in support of claims teams as required
Handling data verification and exception reports to resolve system discrepancies

What you will bring:
Post-secondary education with a strong financial background or equivalent related experience
Excellent mathematical and analytical skills
Demonstrated organizational and time management skills
Excellent oral and written communication skills
Team player with demonstrated customer service skills
Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software
Critical thinking and problem-solving abilities
Ability to remain flexible, work as part of a team as well as independently
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between  $41,200 - $58,600  annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We’reunited by a shared purpose: to improve the financial,physical and mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communities and each other.

Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Care…