Front Desk Supervisor

Responsibilities

Support the front office management by overseeing daily operations and acting as a Manager on Duty when needed.

Address guest issues proactively and assist or act as an alternate for service recovery initiatives.

Act as the alternate point of contact for handling and reporting client‑related issues, including reservations, cancellations, and special requests.

Assist with schedule preparations, review, and time off requests.

Mentor and hold front office staff accountable.

Provide training and support when needed.

Provide support to the front desk operations overall by assisting with guest inquiries, reservations, check‑ins/check‑outs, and other typical day‑to‑day tasks.

Qualifications

Minimum 1 year of leadership or supervisor experience, or 2+ years of front desk or hospitality experience.

Familiarity with Opera or any other property management system is beneficial.

A "go-getter" who’s not afraid to be hands‑on. Working weekends and even the odd evening is to be expected in this role.

A tech whiz – there's a lot of technology and hospitality software systems involved.

About Us
As an independent, locally owned establishment, we invest in our hotel, foster an exceptional Crew, and strive for unparalleled guest experiences. Our Core Values Above & Beyond, Fastidiousness, Got This, Unconventional, and Neighbourly steer us toward service excellence. Our offerings include free parking, daily Crew lunches, health benefits, engaging staff events, and other fantastic perks.

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