NOC - Accommodation, travel, tourism and related services supervisors

Position: NOC 62022 - Accommodation, travel, tourism and related services supervisors
Job Summary  Supervise daily operations of accommodation, travel and tourism services to deliver consistent, high-quality guest experiences. Coordinate staff, workflows and compliance with industry standards to support efficient service delivery.
Number of Positions: 3
Main Duties   Supervise and coordinate front-line teams including reception, housekeeping and guest services to maintain service standards.
Develop and manage staff schedules and shift assignments to ensure adequate coverage.
Train, mentor and evaluate team members; provide coaching and performance feedback.
Respond to guest inquiries and complaints, implementing service recovery measures as required.
Monitor inventory, supplies and facility maintenance needs; coordinate procurement and vendor services.
Prepare operational reports, track performance metrics and ensure compliance with health, safety and sanitation requirements.
Requirements  Secondary school diploma; post-secondary education in hospitality, tourism or related field is an asset.
Minimum two years of supervisory experience in accommodation, travel or tourism services.
Demonstrated customer service and conflict resolution experience.
Availability to work flexible hours including evenings, weekends and holidays.
Proficiency with reservation or property management systems and common office software.
Knowledge of health, safety and sanitation standards applicable to the industry.
Required Skills   Leadership and team supervision
Excellent customer service orientation
Strong verbal and written communication
Conflict resolution and problem solving
Scheduling and resource allocation
Basic financial awareness and budgeting
Benefits   Benefits include competitive wages, supportive work environment, opportunities for growth, training support, and other employer-specific benefits depending on the position and location.