Customer Accounts Advisor

Position: Customer Accounts Advisor )
Customer Accounts Advisor  Salary range for this role: $16.50 to $19.00 per hour (annually). This position is also eligible for incentive pay based on performance.
Aaronu
2019's Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.
As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.
Skills for Success  Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations.
Solid multi-tasking, organizational, negotiation and persuasion skills are necessary.
The Work  Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements   United States: at least 21 years old with valid state Driver’s License and compliance with Company’s Driver Qualification Policy, including a satisfactory MVR.
Canada: at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States).
Ability to work a schedule of hours varying from 8 a.m. to 9 p.m.
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
Two years of retail/customer service experience preferred.
High School diploma or equivalent preferred.
Excellent interpersonal and communication skills.
High energy with ability to effectively perform all functions of the store and multitask effectively.
Proper telephone etiquette.
Uphold the Aaronu
2019's Brand and protect company assets.
Maintain a professional appearance.
Proficient computer skills.
Aaronu
2019's Total Rewards  Our team members are our greatest asset. We proudly offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching

Note:

The pay range provided above is the lowest to highest rate. We in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.
C6018 - Regina, Regina, SK

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