Manager, Membership

Help Shape the Future of Canada's Association Community

At CSAE, we believe strong associations build stronger communities. As the national association serving association professionals, we provide education, networking, research, and professional development opportunities that help our members and the organizations they serve thrive.

We're looking for an energetic, relationship-driven Membership Manager to lead membership growth, retention, and engagement initiatives. This is a highly visible role for someone who enjoys connecting with people, building relationships, achieving ambitious goals, and helping members realize the full value of their CSAE membership.

Reporting to the Director, Membership & Operations, the Membership Manager leads recruitment and retention efforts, oversees membership campaigns, supervises the Specialist, Membership, and works collaboratively across the organization to deliver exceptional member experience.

• Lead strategies and initiatives to recruit new individual and organizational members.
• Develop and implement retention strategies that strengthen member loyalty and engagement.
• Conduct direct outreach through calls, virtual meetings, and in-person conversations with prospective and current members.
• Identify member needs and communicate CSAE’s value proposition in meaningful and compelling ways.
• Continuously improve onboarding, renewal, and engagement experiences throughout the member lifecycle.
• Achieve established membership growth, retention, and revenue targets.

• Plan and execute membership recruitment, engagement, and retention campaigns aligned with CSAE’s strategic priorities.
• Collaborate with the Marketing & Communications team to develop compelling messaging and promotional materials.
• Monitor performance against monthly and annual goals, identifying opportunities and responding proactively to challenges.
• Analyze campaign effectiveness and implement improvements based on results and member feedback.

• Supervise, coach, and support the Specialist, Membership.
• Foster a culture of service excellence, continuous improvement, and accountability.
• Create an environment where team members feel supported, empowered, and connected to organizational goals.

• Track and analyze key membership metrics including acquisition, retention, engagement, renewal, and churn.
• Leverage CRM systems, dashboards, and reporting tools to identify trends and opportunities.
• Translate data and insights into actionable strategies that improve member outcomes and organizational performance.

• Partner with colleagues across events, education, marketing, and engagement to ensure membership is integrated into all aspects of CSAE’s work.
• Support organizational initiatives that strengthen member value and contribute to CSAE’s strategic objectives.
• Represent CSAE professionally at industry events, conferences, and networking opportunities.

• Humble – confident without ego. You value the contributions of others, actively seek feedback, share credit generously, and focus on team success over personal recognition.
• Hungry – self‑motivated, proactive, and results‑oriented. You take initiative, pursue opportunities, and consistently look for ways to improve outcomes for members and the organization.
• Smart – solid interpersonal intelligence. You build trust quickly, communicate effectively, read situations well, and create positive relationships with members, volunteers, partners, and colleagues.

• Trust:
  We act with integrity, transparency, and respect. We follow through on our commitments and build confidence through our actions.
• Collaboration:
  
  We achieve more together. We value diverse perspectives, support one another, and work across teams to create the best possible outcomes.
• Accountability:
  We take ownership of our responsibilities, measure our results, learn from our experiences, and deliver on our commitments.

• 5+ years of experience in membership, business development, sales, account…