Counter Salesperson

Job Description
As a Counter Salesperson, you will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will support customers by answering questions, picking, and entering orders, and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Responsibilities

Provide a professional atmosphere for walk‑in customers

Uphold core values and ethics with every interaction

Be an effective teammate in the Profit Centre who is self‑motivated and able to handle multiple tasks

Understand the benefits and qualities of the different products the Profit Centre sells

Be knowledgeable of the customer’s business to provide the best service

Be comfortable prioritizing and multitasking when assisting customers

Be courteous, friendly, and build relationships with customers and vendors

Additional Duties

Assist customers who purchase material at the Profit Centre counters

Research product for customers and provide recommendations on our assortment of product

Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter

Assist teammates with bulk orders when needed

Maintain product knowledge on all product offerings

Enter the, pick, and pack sales orders generated at the counter

Maintain and clean the counter area including any merchandising displays

Inform the buyer when stocks levels are low

Follow up on backorders with vendors and provide customers accurate delivery dates

Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures

Navigate and find solutions for customer concerns and complaints

Perform other tasks as requested by the Profit Centre Manager

Qualifications

Grade 12 diploma or equivalent;
College and/or University degree an asset

Minimum 2 years of experience with customer service or counter sales

Outstanding customer service and verbal communication skills

Excellent relationship building skills with customers, vendors, and teammates

Ability to learn and operate the applicable software system used to process orders

Experience working in a fast‑paced environment

Intermediate math skills with a strong attention to detail

Ability to learn how to operate material handling equipment

Possess a strong work ethic and a high standard of integrity

Ability to work well independently and in a team setting

Preferred Skills

Previous experience or knowledge of products sold at the Profit Centre

Ability to research solutions to solve customers’ needs and problems

Experience using M3, Word, Excel, and Outlook

Additional Information

Salary Range - $40,000-$50,000

Equal Opportunity Employer
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier‑free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.

We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

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