Geological Data Customer Success Lead

Guide geological data adoption for mining customers across Canada, translating technical workflows into clear communication, coordinated action, and measurable value.

As Manager, Customer Success, you will understand how customers collect, interpret, and use geological data. Apply knowledge of exploration, diamond drilling, core logging, mine operations, and mineral processing. Ask precise questions, recognize when specialist interpretation is needed, and explain approved product workflows clearly while coordinating deeper training through Customer Excellence.

• Understand customer geological workflows and identify adoption barriers
• Adapt communication to technical knowledge and operating context
• Verify facts before communicating commitments or expected outcomes
• Coordinate specialist support for site workflow integration
• Confirm geological confidence, efficiency, and decision quality improvements

• Relevant degree or equivalent education and industry experience
• Mining lifecycle and geological data workflow knowledge
• Mineral-processing understanding involving recovery, throughput, and data quality
• Active listening, empathy, judgment, and conflict-management ability
• Ability to explain workflows and check customer understanding

Combine geological data fluency, adoption leadership, and sound judgment to advance customer outcomes through GeologicAI products.