Service Writer​/Customer Service Advisor

Position

Service Writer / Customer Service Advisor

• Answer phones, document customers concerns, and schedule customer appointments
• In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication
• Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow
• Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed
• Communicate findings to customer, informing them of any work required and the benefits of the work
• Assist technicians and general manager with any estimates for customer work to be performed
• Assist technicians and general manager with sourcing and ordering parts to ensure that parts arrive timely to fulfill promised customer completion timeline
• Assist general manager with invoicing for all customers and payment processing
• Maintain contact with the customer to keep informed on vehicle status
• In conjunction with entire team, ensure shop is maintained at a high level of cleanliness
• Various special projects to assist leadership team in ensuring that Rehoboth Auto Repair is continuously improving

• Minimum of one year service writer experience, ideally in a high volume, independent shop
• Continuous improvement focus

• Familiarity with shop management software, specifically, RO Writer

• Employee Ownership
• Vacation and sick time
• Health insurance
• Weekends off—ONLY work Monday through Friday!

• Paid time off
• Health insurance
• Profit sharing

Rehoboth Auto Repair is now employee owned! We are an eight-bay general repair shop located in Rehoboth Beach, DE. Since inception in 1991, we have become THE auto repair shop in Rehoboth Beach, working on over 8000 job tickets per year. In 2021, our shop buildings and equipment were upgraded and now we work out of three buildings with air conditioning and heating.