Fraud Specialist & Electronic Banking Support

The Fraud Specialist & Electronic Banking Support role is responsible for safeguarding the organization and its customers from fraudulent activity while providing operations and technical support to the Electronic Banking department. This position requires the ability to work collaboratively across departments to ensure secure, efficient, and customer-focused banking services.

• Investigate and resolve fraud cases, coordinating with staff, law enforcement and regulatory agencies as needed
• Positive Pay exceptions and internal monitoring
• Develop and recommend fraud prevention programs, policies, procedures and incident response plans
• Conduct regular risk assessments annually or as requested
• Train staff on fraud awareness and best practices
• Propose and conduct fraud prevention programs for customer education
• Submit recommendations for website security education enhancements
• Maintain detailed records of incidents, investigations and security reports
• Maintain the incident response log as fraud occurs and ensure supporting documentation is collected and retained in the fraud folder
• Provide operational support for all electronic banking products and services to include online banking, mobile banking, bill pay, remote deposit capture, positive pay, cash management and debit cards
• Back up to Electronic Banking Operations Specialist
• Assist customers and internal staff with troubleshooting electronic banking issues
• Process and verify ACH, wire transfers, and foreign currency in compliance with regulatory requirements
• Process Reg E disputes
• Support system updates, testing, and implementation of new electronic banking features
• Maintain knowledge of security protocols and compliance standards

• Associate’s degree in business, finance or equivalent experience
• 2+ years of experience in fraud prevention, banking operations, or electronic banking support
• Ensure compliance with federal and state banking regulations.
• Strong knowledge of banking regulations and fraud detection.
• Excellent analytical, organizational, and communication skills
• Proficiency with Microsoft Office Suite
• Ability to work independently and manage multiple priorities
• High ethical standards and professional integrity