Front Office Agent

Front Desk Agent Duties And Responsibilities

A Front Desk Agent ensures customers receive the best service possible from the property. They provide customers with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Other duties and responsibilities of a Front Desk Agent may include:

• Greeting guests upon their arrival and providing a hospitable welcome.
• Recording client information in the company’s guest book or internal database and directing them to their designated rooms.
• Receiving calls, conducting room reservations, and verifying existing bookings.
• Organizing transportation services and making restaurant reservations for guests upon request.
• Processing customer payments and presenting them with the bill upon check‑out.
• Assisting guests who request additional services including catering, wedding bookings, and retreat activities.
• Keeping the front desk neat, orderly, and positive.