Sales Associate

Overview

Job Description

Summary:

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by store management, while complying with Policies and Procedures set by the Company. Lead other team members by demonstrating accuracy and completeness of work. Together, work toward presenting the store, its merchandise, and yourselves to the customer in the best possible light.

Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

• Create an excellent shopping experience for customers through awareness of and adherence to company service standards. Maintain a positive attitude, willingness to serve, and well-informed service. Promote company rewards programs and other business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation. Ensure stock is well arranged and merchandised properly. Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise, and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions, process all sales in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Customers, Sales Associates, Store Management and District/Regional Managers

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
• Basic communication (both verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of the policies and procedures.
• Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Store Number: 194

Rack Room Shoes 194

Tanger Outlets Surfside
35016 Midway Outlet Drive Ste 306

Great shoes for men, women and children in comfort, dress, casual, and athletic categories;
Rack Room Shoes offers a wide selection of nationally recognized brands and exclusive private brands. The company emphasizes great values and customer satisfaction.

Equal Employment Opportunity Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic protected by applicable law. This policy extends to all aspects of employment including recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.