Wireless Retail Sales Associate Rehoboth | Costal Hwy Avg

Overview

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast‑paced fun environment where customer needs are the first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships.

They continuously work to build expertise in uncovering our customer’s needs and have a passion to educate, demonstrate and recommend device and service solutions. This is a learning role where you will build required skills and expertise in preparation for promotion to Mobile Expert upon training completion.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan, keeping customers connected to the people and lifestyle they love, including accessories and up‑and‑coming Internet of Things (IoT) devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
• Approach service and sales needs with patience, honesty, and empathy.

• Show how our expanding coverage stacks up in customers’ neighborhoods, providing a lightning‑fast LTE network.
• Explain why plans and services let customers live unlimited, feel the love, stay connected, and go further.
• Demonstrate how we’re redefining wireless, from device and account inspection, review, and troubleshooting.

Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Successfully identify and hand‑off small business leads.
• Develop strong peer relationships where we are all accountable for company success.
• Enjoy a good time while providing a first‑class customer experience.

• A strong desire to learn and master the skills of a customer advocate and build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions.
• Effective at balancing customer experience and performance goals.
• At least 6 months of customer service and/or sales experience; retail environment preferred.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancementA culture of care & excellence
• Discounted T‑Mobile Cell Phone Plan
• Health benefits for full‑time employees
• Monthly sales incentive programs, contests, rewards, and more.

• Be at least 18 years of age.
• High‑school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hrs) or part‑time (20+ hrs) availability.

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce, welcoming employees with diverse perspectives, backgrounds, and experiences. We welcome everyone to our team. Be you!