Commercial Lines Small Business Account Manager

Small Business Account Manager

Patriot Growth Insurance Services | Rehoboth, MA | Hybrid | Full-Time

As a Small Business Account Manager, you'll serve as a trusted partner to business owners, helping them navigate their insurance needs with confidence while delivering proactive, relationship-focused service. Your ability to build strong client connections, provide timely support, and ensure accurate policy administration will play a key role in client retention and long-term agency success. In this role, you'll manage a portfolio of small business accounts while collaborating closely with producers, carrier partners, and internal teams.

You'll support clients throughout the policy lifecycle, helping them secure appropriate coverage, understand insurance solutions, and receive exceptional service at every stage of their relationship with the agency.

• Serve as the primary point of contact for a book of small business clients, providing responsive service and building lasting relationships.
• Manage policy renewals, endorsements, cancellations, audits, and service requests while maintaining accuracy and efficiency.
• Educate clients on insurance coverage, exclusions, exposures, and risk management considerations to help them make informed decisions.
• Partner with producers to prepare proposals, applications, and renewal strategies that align with client objectives.
• Market and remarket business when appropriate to help ensure clients receive competitive and effective coverage solutions.
• Coordinate claims reporting, certificates, binders, and policy documentation to support a seamless client experience.
• Maintain accurate electronic files, agency management system records, and account documentation according to agency standards.
• Identify cross-selling opportunities and connect clients with additional products and services that meet their evolving needs.

• Client-focused and passionate about delivering exceptional service.
• A proactive communicator who builds trust through responsiveness and professionalism.
• Organized and detail-oriented, with the ability to successfully manage multiple priorities and deadlines.
• Consultative in your approach, taking time to understand client needs and recommend appropriate solutions.
• Resourceful and solution-oriented when handling client questions or complex service issues.
• Collaborative and supportive of team goals and agency success.
• Committed to continuous learning and professional growth within the insurance industry.

Day One:

• 3+ years of Property & Casualty account management experience, or 4+ years of Property & Casualty commercial lines industry experience.
• High School Diploma or GED.
• Ability to obtain a Property & Casualty Insurance License within three months of hire.
• Strong client service, communication, and relationship management skills.
• Proficiency with Microsoft Office Suite.
• Ability to manage multiple priorities while maintaining strong attention to detail.
• Authorization to work in the United States without sponsorship.

• Bachelor's degree in Sales, Marketing, Business Administration, or a related field.
• Active Property & Casualty Insurance License.
• CIC, CPCU, MAIA, or similar professional insurance designations.
• Experience working with agency management systems and insurance technology platforms.
• Knowledge of commercial insurance coverages, renewals, underwriting, and carrier processes.
• Experience identifying cross-selling opportunities and supporting business growth initiatives.

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include:

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health,…