Community Admin Assistant, Terra West Management Services

Description

• Receive and respond to all homeowner calls within 24 hours.
• Receive and respond to all homeowner correspondence within 3 days.
• Obtain bids with specifications by deadline supplied by the Community Manager.
• Type and proof all correspondence, newsletters, etc., as requested.
• Type and log violation letter within 7 days of receipt. Log all homeowner violation responses within 2 days of receipt. Levy fines using charge sheet on all ongoing violations within 7 days.
• Receive and log architectural requests and process within 2 days of receipt.
• Complete an Association Closeout Inventory list for turnovers.
• Reserve space for meetings. Attend meetings as requested by Community Manager.
• Assist Community Manager with all preparation and distribution of regular and annual Board of Director’s meetings.
• Pull account histories, homeowner files, etc. as requested.
• Maintain association files.
• Complete the action list provided by the Community Manager by the deadline.
• Serve as backup for the front desk.
• Additional duties may be assigned.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:

• Organizing and prioritizing
• Attention to detail and accuracy
• Maintain confidentiality and exercise good judgment
• Problem-solving skills
• Excellent communications skills, both written and verbal

• Minimum 6 months of customer service and/or office experience
• Computer proficiency in Word, Excel and Outlook – typing speed 60 wpm

• Docuware or C3 experience

• See and read small print, both on paper and on a computer screen, quickly and accurately.
• Sit for extended periods of time while working at a computer.
• Hear and speak clearly on the telephone and in person.

• Sitting:
  Constantly
• Standing:
  Frequently
• Walking:
  Frequently
• Driving: N/A
• Bending (from waist):
  Frequently
• Crouching (squat):
  Rarely
• Kneeling:
  Occasionally
• Crawling: N/A
• Climbing (stairs): N/A
• Climbing (ladder): N/A
• Twisting: N/A
• Reaching:
  Rarely
• Wrist Motion:
  Occasionally

• Items Carried:
  Files/Board books
• Distance: 50 steps
• Times Per Day: 5
• Maximum Weight: 5 pounds

• Items Moved/Lifted:
  Paper files
• Times Per Day: 5
• Maximum Weight: 3 pounds

• Floor:
  Occasionally
• Knee:
  Rarely
• Waist:
  Occasionally
• Chest:
  Occasionally
• Overhead:
  Occasionally

• Item Name:
  Furniture Frequency:
  Frequently

• Inside/Outside:
  No
• Hot/Cold Temperatures:
  No
• Wet:
  No
• Noise:
  No
• Power Equipment:
  No
• Traffic Hazards:
  No
• Chemical Hazards:
  No
• Heights:
  No
• Dust:
  No
• Close Quarters:
  No
• Fumes/Odors:
  No