Police Services Specialist

Position: Police Services Specialist I
Join the Reno Police Department as a Police Services Specialist I and serve as the welcoming face of the department for community members seeking assistance and information. In this dynamic, customer-focused role, you will manage the front office operations, assist victims of crime, take written and/or oral statements, collect evidence, prepare crime reports, and provide critical administrative support to police operations.

This position requires exceptional customer service, communication skills, professionalism, and sound judgment while handling complex, sensitive, and confidential matters in a fast-paced environment. Ideal candidates are compassionate, detail-oriented, and committed to delivering responsive service while fostering positive relationships between the department and the community. This is an excellent opportunity to make a meaningful contribution to public safety while building a rewarding career in law enforcement support.

We currently have one vacancy in the Reno Police Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

* Perform administrative, clerical, and routine technical duties in support of Police Department programs and operations.

* Provide front-line customer service to the public, answer inquiries in person, by phone, or online.

* Assist victims, witnesses, and citizens using a trauma-informed, victim-centered approach.

* Receive and process reports, statements, and related documentation.

* Collect, verify, and enter data into law enforcement systems and databases.

* Maintain records, files, and logs in accordance with departmental policies and confidentiality requirements.

* Prepare correspondence, reports, and other documents, review for completeness and accuracy.

* Support departmental projects, research, and administrative tasks as assigned.

* Operate standard office equipment and specialized law enforcement software.

* Perform other duties as assigned.

The following minimum qualifications are required to be met at the time of application.

Education:

* High school diploma or equivalent

* Specialized office support training
* * Specialized training may include on-the-job training obtained through relevant work experience

Experience:

Three years of increasingly responsible general office support, clerical, programmatic, and administrative support experience with a customer service, human services or criminal justice focus.

Qualifying experience in clerical, programmatic, and administrative support includes maintaining records, files, and databases, processing forms, applications, and other documents, tracking and coordinating program activities, conducting research and preparing reports, assisting supervisors, managers, and professional staff in carrying out administrative, operational, and organizational functions and applying established policies and procedures in a professional office environment.

Additional Screening:

A background investigation will be conducted in order to verify the accuracy and completeness of statements contained on the application and to obtain information relative to predicting successful performance as a Police Services Specialist I. Those individuals whose rank places them in the range to be certified to the department will be provided with a background information packet. This initial packet must be completed within the time period specified by the Reno Police Department.

In addition, eligible candidates selected for hire from the certified list for Police Department positions will be required to submit to a polygraph examination and drug screening at the City's…