Front Desk Associate

Position Overview

As a Front Desk Associate, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self‑motivated, outgoing, detail‑oriented and has great communication skills while having excellent organizational skills.

First Service Residential will compensate the successful candidate per the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

• Demonstrate excellent customer service.
• Meet and greet residents and check guests and service providers in and out.
• Identify and clarify residents’ needs and desires, answer questions, give directions and instructions, and develop inventories of services.
• Work independently and without direct supervision.
• Maintain guest privacy and the organization’s reputation by keeping information confidential.
• Respond to emergency situations in a timely and efficient manner.
• Monitor and screen messages.
• Control access for authorized vendors to provide services within units of the building.
• Update job knowledge by participating in educational opportunities and maintaining personal networks.
• Enhance department and organizational reputation by accepting and accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
• Maintain daily logs, records, and forms.
• Resolve and follow up on all complaints/issues.
• May be assigned other duties by the on‑site property manager.

• Minimum of a High School Diploma or equivalent.
• Effective written and verbal communication skills.
• Strong computer skills, including Word, Outlook, and Excel.
• Multiple language fluency would be desirable.
• Understanding of emergency response and access control procedures, electronic security control systems, and logs, records, and forms for the property.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to navigate the property/building quickly and easily as required to meet job functions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Work well under pressure and deadlines, independently and prioritizing time effectively.
• Make decisions and solve problems creatively.
• Ability to solve an array of personnel and customer‑related problems resulting in a positive resident and guest experience.

• At least one year’s experience in an office environment. Front desk experience is preferred with customer service experience.

• Finger dexterity for typing/using a keyboard.
• Ability to hear to place and receive telephone calls.
• Mobility to move around the office to make copies, distribute mail, etc.
• Ability to lift 35 lbs.

Las Vegas, NV

• 10 company‑paid holidays
• Medical, dental, and vision benefits
• HSA and FSA
• Company‑paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, and hospital indemnity insurance
• Identity theft and legal services
• Pet insurance
• 401(k) with company match

First Service Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

All offers of employment with First Service Residential are contingent upon a satisfactory background check.

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