Store Personnel Clerk

About Us

Join us at Win Co Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, Win Co is the second largest Employee-Owned company in the United States.

With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Overview

Job Summary

Provide administrative and clerical support to store management personnel. Perform back-up functions when coverage is required for other areas of the store. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work.

Typical Duties and Responsibilities

* Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.

* Answer and direct in-coming phone calls.

* Process in-coming and out-going mail by insuring it is in the right slots, delivering to the correct location or mail drop, etc.

* Send and receive information by computer terminal.

* Perform clerical duties (type, create reports, distribute and send paperwork, file, follow up on weekly reports, collate, staple, fax, process checks, proof documents, prepare forms, maintaining office supply inventory and responding to needs, make employee name badges, etc.).

* Input information (e.g., department schedules, invoices, relaying information from other stores and General Office to the appropriate individuals, credits and charges, inventory, safety information, etc.) by computer terminal.

* Assist visitors coming in-person to see specific personnel.

* Review accuracy of information (i.e., insures employees punch time record accurately by verifying payroll and correcting punch errors, investigating discrepancies, etc.).

* Input attendance and follow up with manager.

* Answer employee related questions (i.e., insurance, employee contract, general company policy, etc.)

* Manage online application process for store positions (i.e. post open positions, review applications, forward applications to hiring manager for review, conduct phone screens, schedule information meeting or information gathering, schedule interviews, track and process online applicant status timely.)

* Process new employee hires. Complete new employee onboarding, orientation and training as directed by the hiring manager.

* Process workers compensation claims and complete all necessary documentation and follow up.

* Process and handles customer accidents (general liability) claims and reports. Communicate with customers and insurance as needed.

* Provide assistance to employees regarding Federal and State Leaves and submit paperwork (FMLA/Protected Leave) to the proper Compliance Clerk.

* Manage demos (demo meetings, billing, ordering product)

* Handle returned checks and related activities.

* Monitor ongoing employee training requirements.

* Maintain a high degree of confidentiality.

* Performs other duties as assigned or needed.

Requirements

Education:

* High School Diploma or equivalent.

Experience:

* Performing basic office clerical tasks.

* Performing telephone reception duties.

* Communicating (hearing and speech) with individuals and performing interpersonal and customer relation skills in an alert and responsive manner.

* Fielding and prioritize different tasks, phone calls and projects.

* Applying knowledge of general office practices and procedures and excellent organizational skills.

* Demonstrating working knowledge of Microsoft Office (Excel, Word, Outlook, etc.) software.

Ability to:

* Consistently provide friendly, courteous service to internal and external customers.

* Work varied hours primarily between 7:00 am to 5:00 pm in a 24/7 operation; including nights, weekends and holidays.

* Perform tasks requiring…